Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure SAFE
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure SAFE
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure TOTAL
F-Secure SAFE / Internet Security / Anti-Virus
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Other products
Common topics
User Guides
Support
Login
|
Register
How do I exclude files and folders from Deepguard, if the files are located in the network drive? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="6" data-article="000004819" data-id="issue">Issue:</h3> <p></p><ul><li>DeepGuard blocks the application. This was determined to be a high-risk application by system control heuristics. </li><li>After the file SHA-1 hash and file path is excluded in F-Secure Client Security 13.x/14.x/15.x, Deepguard continues to block the application</li></ul><h3 data-id="resolution">Resolution:</h3> <p>You can exclude the network drivers from being scanned, by doing the following:<br></p><ol><li>Log in to Policy Manager Console</li><li>Click on the Settings tab</li><li>Click on Advanced View</li><li>Navigate to F-Secure DeepGuard</li><li>Click Settings</li><li>Click Excluded applications and enter the exclusion in UNC format, E.g. <b><i>'\\servername\share\folder\to\the\app.exe'</i></b></li></ol><div>If this location is also mapped to a drive letter (N:\), you would need to add another exclusion must in the mapped format:<br>e.g.<i><b> N:\folder\to\the\app.exe</b></i></div><br><br><div>Both formats are needed, as mapped network drives are user-specific, settings and DeepGuard can't automatically do the user based drive letter mapping. Folder based exclusions on network drives are also supported.</div><br><br><div>Refer to the screenshot below when creating the exclusions:</div><br><br><div><img alt="User-added image" height="167" src="https://us.v-cdn.net/6032052/uploads/844/0S0H4BYL0YRL.png" width="500" class="embedImage-img importedEmbed-img"></img></div><br><br><div> 7. Distribute the policy</div><br><br><div><b>Note:</b></div> <ol><li>If you are using F-Secure Client Security 13.10, kindly upgrade to 13.11 since the latest version has improvements for DeepGuard.</li><li>You can also define exclusion with wildcard e.g. if the path is N:\folder\to\the\app.exe and N: has odd mapping then you can always make exclusion like *\the\app.exe</li><li>F-Secure Security Cloud (ORSP) has a higher priority compared to SHA-1 exclusions. Only file or folder path exclusion has higher priority over ORSP.</li><li>If you are using Policy Manager Version 14.xx. This setting has been replaced by <a rel="nofollow" href="http://settings#windows.realtime_scanning.exclusions">Files and applications excluded from scanning</a>, which applies to Client Security 13.x and above hosts. Your existing trusted applications have been moved to the new setting.</li></ol><p>Article no: 000004819</p> </article> </main>