Issue:
Steps to clear up ORSP cache in F-Secure Client Security / Computer Protection / SAFE / Internet Security.
Resolution:
- Click Start, type in cmd.exe in the search bar, and press Enter
- In the command prompt window type in the following command and press Enter:
- For SAFE (64-bit)
cd C:\Program Files (x86)\F-Secure\SAFE\Ultralight\ulcore\<highest directory number>
- For SAFE (32-bit)
cd C:\Program Files\F-Secure\SAFE\Ultralight\ulcore\<highest directory number>
- For Internet Security (64-bit)
cd C:\Program Files (x86)\F-Secure\Internet Security\Ultralight\ulcore\<highest directory number>
- For Internet Security (32-bit)
cd C:\Program Files\F-Secure\Internet Security\Ultralight\ulcore\<highest directory number>
- For Client Security (64-bit)
cd C:\Program Files (x86)\F-Secure\Client Security\Ultralight\ulcore\<highest directory number>
- For Client Security (32-bit)
cd C:\Program Files\F-Secure\Client Security\Ultralight\ulcore\<highest directory number>
- For Computer Protection (64-bit)
cd C:\Program Files (x86)\F-Secure\PSB\Ultralight\ulcore\<highest directory number>
- For Computer Protection (32-bit)
cd C:\Program Files\F-Secure\PSB\Ultralight\ulcore\<highest directory number>
Note: If there are more than one sub-directories inside of the ulcore directory, select the largest sub-directory number for <highest directory number>
- Type in the following (note the double dash --), and press Enter:
- For 32-bit systems: orspdiag.exe --cache-clear
- For 64-bit systems: orspdiag64.exe --cache-clear
- Accept with the letter Y when asked, then press Enter
- After completion, close the command prompt
Article no: 000004992