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How to clear ORSP cache in F-Secure Client Security / Computer Protection / SAFE / Internet Security? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="11" data-article="000004992" data-id="issue">Issue:</h3> <p>Steps to clear up ORSP cache in F-Secure Client Security / Computer Protection / SAFE / Internet Security.</p> <h3 data-id="resolution">Resolution:</h3> <p></p><ol><li>Click <b>Start</b>,<b> </b>type in <i>cmd.exe </i>in the search bar, and press <b>Enter </b></li><li>In the command prompt window type in the following command and press <b>Enter</b>: <ul><li>For SAFE (64-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files (x86)\F-Secure\SAFE\Ultralight\ulcore\<highest directory number></pre> </li><li>For SAFE (32-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files\F-Secure\SAFE\Ultralight\ulcore\<highest directory number><br></pre> </li><li>For Internet Security (64-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files (x86)\F-Secure\Internet Security\Ultralight\ulcore\<highest directory number></pre> </li><li>For Internet Security (32-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files\F-Secure\Internet Security\Ultralight\ulcore\<highest directory number></pre> </li><li>For Client Security (64-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files (x86)\F-Secure\Client Security\Ultralight\ulcore\<highest directory number></pre> </li><li>For Client Security (32-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files\F-Secure\Client Security\Ultralight\ulcore\<highest directory number></pre> </li><li>For Computer Protection (64-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files (x86)\F-Secure\PSB\Ultralight\ulcore\<highest directory number></pre> </li><li>For Computer Protection (32-bit) <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>cd C:\Program Files\F-Secure\PSB\Ultralight\ulcore\<highest directory number></pre> </li></ul></li></ol><div><b>Note:</b> If there are more than one sub-directories inside of the <u>ulcore</u> directory, select the largest sub-directory number for <highest directory number><br><img alt="User-added image" height="115" src="https://us.v-cdn.net/6032052/uploads/AQO0UWH72ZGM/kcs-0em67000004xtqq.png" width="500" class="embedImage-img importedEmbed-img"></img></div> <ol start="3"><li>Type in the following (note the double dash --), and press <b>Enter</b>: <ul><li>For <u>32-bit</u> systems: orspdiag.exe --cache-clear</li><li>For <u>64-bit</u> systems: orspdiag64.exe --cache-clear</li></ul></li><li>Accept with the letter <i>Y </i>when asked, then press <b>Enter</b></li><li>After completion, close the command prompt</li></ol><p>Article no: 000004992</p> </article> </main>