Devices installed with Elements Endpoint Protection products are not appearing in the Endpoint Protection Portal Devices page when installed using MSI installer

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Devices installed with Elements Endpoint Protection products are not appearing in the Endpoint Protection Portal Devices page when installed using MSI installer - F-Secure Community

Issue:

This article applies to the following F-Secure Elements products: EPP for Computers, EPP for Servers

When user installs F-Secure Agent (EPP for Computers or for Servers) using .msi installer, the devices are not listed in the Elements Endpoint Protection portal Devices page.

Resolution:

As .msi installer has no subscription key attached to it, you are required to manually enter the key (prompt for the key should appear during first time launch of F-Secure Agent) after installation is completed. This is different to .exe installer where the subscription key needs to be selected from the Portal when generating the installation file, thus the subscription key is exported with the installer. Example:

.msi installer: OfflineInstallerCP-PSB1.msi
.exe installer: PSBInstaller-PSB1[AAA1-BBB2-CCC3-DDDD-EEE4].exe

For Group Policy (GPO) installation or third-party remote management tools and how to append the subscription key to the installer, you can refer to the following link:

Article no: 000016248