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Partner Portal is displaying message "error! Record savings failed" when renewing a customer's subscription key - F-Secure Community
<main> <article class="userContent"> <h3 data-version="4" data-article="000020091">Issue:</h3> <p>I am trying to renew my customers license in Partner Portal 2 and the portal is displaying "error! Record savings failed". How can I proceed?</p> <h3>Resolution:</h3> <p>This is an expected issue when the address entered for the end customer exceeds 80 characters during F-Secure license ordering or renewal in Partner Portal. Once you modify the address to 80 or lesser characters, the order will be placed successfully.</p> <p>Article no: 000020091</p> </article> </main>