F-Secure product installation fails due to error: "F-Secure Hoster (Restricted) failed to start" - F-Secure Community
<main> <article class="userContent"> <h3 data-version="9" data-article="000013226" data-id="issue">Issue:</h3> <p>This articles applies to the following F-Secure products: Client Security, Server Security, Elements EPP for Computers, Elements EPP for Servers<br><br>The F-Secure installation fails and I see windows system event log shows error message: "Error 1920. Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify that you have sufficient privileges to start system services." </p> <h3 data-id="resolution">Resolution:</h3> <p></p><p>The error message might indicate that there are missing permissions in the root-directory where the F-Secure product is trying to be installed or is installed:</p> <ul><li>You will have to verify that the default permission set. If you are using the default installation path (C:\Program Files (x86)\F-Secure), verify that the Program Files (x86) directory has permissions set for the following: NT AUTHORITY\NETWORK SERVICE.</li><li>In doubt, reset the permission on that specific directory back to defaults and retry the installation.</li></ul> Other possible solutions: <ul><li>Check if Windows is fully updated</li><li>Check or reinstall .NET Framework 4.7.x</li><li>Check or reinstall Universal CRT</li></ul> Potential Workaround: <ol><li>Rename following files to anything else (e.g. vcruntime140_old.dll):</li></ol><ul><li>On 64 bit Windows: </li><li> <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>C:\Windows\SysWOW64\vcruntime140.dll<br>C:\Windows\SysWOW64\msvcp140.dll</pre> <i></i>On 32 bit Windows: <ul><li> <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>C:\Windows\System32\vcruntime140.dll<br>C:\Windows\System32\msvcp140.dll</pre> </li></ul></li></ul><ol start="2"><li><i></i>Restart the host</li></ol> If the steps above still causing error message "fsnethoster does not have sufficient privileges", there is a possibility that registry key HKEY_USERS\S-1-5-20 doesn't have the required permission for NETWORK SERVICE and fsnethoster is unable to create an entry there. For this follow the steps below to try fix the issue: <ol><li>Click <b>Start</b></li><li>Type <b>regedit</b>, and press <b>Enter</b></li><li>Navigate to and select registry key <b>HKEY_USERS\S-1-5-20</b></li><li>Select <b>Edit</b></li><li>Select <b>Permissions</b></li><li>Click <b>Add...</b></li><li>Type <b>NETWORK SERVICE</b></li><li>Click <b>Check Names </b>(the name should get underlined)</li><li>Click <b>OK</b></li><li>Check <b>Allow </b>checkbox for Full Control (also Read permission should be automatically allowed)</li><li>Click <b>Apply</b></li><li>Click<b> OK</b></li></ol><p>Article no: 000013226</p> </article> </main>
