F-Secure Corporate products installation fails with "Error 1722" - F-Secure Community
<main> <article class="userContent"> <h3 data-version="7" data-article="000016978" data-id="issue">Issue:</h3> <p></p><p>This article applies to the following F-Secure products: Elements Agent (EPP for Computers and EPP for Servers), Business Suite Client Security and Server Security<br><br>The F-Secure Corporate product installation fails with the error below:<br> </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>Example error:<br><br>-- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Ultralight_Install, location: C:\Program Files (x86)\F-Secure\PSB\\UltralightInstaller\ul_536.exe, command: --aua-mode=true --install-directory="C:\Program Files (x86)\F-Secure\PSB\Ultralight\\" --product-directory="C:\Program Files (x86)\F-Secure\PSB\\" --doorman-url=dummy --doorman-id=dummy --doorman-hash=dummy</pre> <h3 data-id="resolution">Resolution:</h3> <p></p><p>The 1722 error can appear if the F-Secure Ultralight component failed to install. Most likely there are some traces of an old F-Secure product installation on the computer, which then cause issues with a new installation.<br><br>Follow these steps to check if the Windows installer service is running correctly:</p> <ol><li>In your keyboard, press <b>Windows key</b> + <b>R</b></li><li>Type <b>services.msc</b> and press <b>Enter</b></li><li>In the Services window, locate Windows Installer and check if the services are running</li><li><b>Right-click</b> Windows Installer and select <b>Properties</b></li><li>Set the Startup type to <b>Automatic</b></li><li>Click <b>OK</b></li><li>Proceed to install the F-Secure software again.</li></ol><p>If the issue remains after verifying that Windows Installer service is set to Automatic, it's possible that the previously failed installation has left broken traces and it's preventing the new installation to take place. To solve that, run the F-Secure uninstallation tools to remove the previous installation traces.<br><br><b>Note</b>: Kindly take NOTE that the F-Secure Uninstallation Tool (UninstallationTool.exe) uninstalls all F-Secure products installed on your computer.</p> <ol><li>Log on to the computer with administrator rights</li><li>Run the both of these uninstallation tools: <b><a rel="nofollow" href="https://download.f-secure.com/support/tools/uitool/UninstallationTool.exe">UninstallationTool.exe</a></b> and <a rel="nofollow" href="https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe"><b>FSUninstallationTool.exe</b></a></li><li>With FsUninstallationTool.exe, you can select which product or components you want to remove</li><li>Click <b>Restart</b> when prompted to remove remaining files</li></ol> The uninstallation is complete when the computer has restarted. After the restart, you can retry the installation of the F-Secure product.<br><br>On the other hand, in case you are using the following offline installers to install the Elements Endpoint Protection client, you shall prepare the installers using the F-Secure MSI transformation tool, to include at least the subscription key: <ul><li>EMEA: PSB1 - <a rel="nofollow" href="https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB1.msi">https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB1.msi</a></li><li>AMER: PSB2 - <a rel="nofollow" href="https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB2.msi">https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB2.msi</a></li><li>APAC: PSB3 - <a rel="nofollow" href="https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB3.msi">https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB3.msi</a></li><li>EMEA2: PSB4 - <a rel="nofollow" href="https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB4.msi">https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSB4.msi</a></li><li>EMEA3: SMI-EU - <a rel="nofollow" href="https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSBSMIEU.msi">https://download.sp.f-secure.com/PSB/latest/installer/OfflineInstallerCP-PSBSMIEU.msi</a></li></ul> More information on how to use the F-Secure MSI transformation tool can be found <a rel="nofollow" href="https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_35DB0A71AAEE4DFEA576CD64B8E98224-psb-portal-latest-en">here</a>.<br> <p>Article no: 000016978</p> </article> </main>
