Real-time scanning is not enabled on a MacOS Mojave (10.14) or later MacOS computer

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position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; 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How-to & FAQs

Real-time scanning is not enabled on a MacOS Mojave (10.14) or later MacOS computer - F-Secure Community

Issue:

This article applies to the following F-Secure products: Computer Protection for Mac, Client Security for Mac, SAFE for Mac, SENSE Application for Mac

F-Secure product is installed on a Mac computer but the user interface shows that computer is not protected and that the real-time scanning is not activated.

Resolution:

After installation of the Mac product on macOS Mojave or later, a red F-Secure (X) icon may appear when running real-time scanning.

This is due to a new security feature, which was been introduced in macOS High Sierra (10.13).
During first time installation, the security feature requires you to allow system software from F-Secure.
Until the software is allowed, real-time scanning will fail.

Once the installation is complete, allow F-Secure software as follows:

Go to System Preferences > Security & Privacy, and select the General tab.
Click Allow. Once this is done, the icon status changes to normal and the error message disappears.

Note: The steps described must be performed locally on the machine and not remotely.

Full instructions with pictures: https://community.f-secure.com/psb-en/kb/articles/5688-issue-with-real-time-scanning-after-computer-protection-for-mac-installation-on-macos-high-sierra

In case the mentioned solution above does not work, carry out the following solutions one by one and verify if the real-time scanning could be enabled.

Solution 1:

Check in System Preferences > Security & Privacy > Privacy > Accessibility and remove or disable 3rd party accessibility software such as the Better Touch Tool or MagicPrefs.
Go to System Preferences > Security & Privacy.
Select the General tab.
Click the Allow button.

Solution 2:

Check in System Preferences > Keyboard > Shortcuts > Full keyboard access to enable full keyboard access.
Go to System Preferences > Security & Privacy, and select the General tab.
Use Tab key to move the focus on the Allow button
Press Spacebar on your keyboard while the Allow button is active.

Solution 3:
Add F-Secure Team ID (6KALSAFZJC) to the list of approved kext developers by using "spctl kext-consent add 6KALSAFZJC" command in the Recovery mode.
Refer to the following page for more detail information:
https://developer.apple.com/library/content/technotes/tn2459/_index.html#//apple_ref/doc/uid/DTS40017658-CH1-TNTAG4

Article no: 000001668