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How to create AUA debug logs - F-Secure Community
<main> <article class="userContent"> <p> </p> How to create AUA debug logs <div>This article applies to the following F-Secure products: <ul><li>Client Security 13.x </li> <li>Policy Manager 13.x </li> <li>Server Security 12.x </li> <li>Linux Security 11.x </li> </ul></div> <p>This article describes how you can create the Automatic Update Agent (AUA) debug logs. </p> <p><strong>On Windows</strong> </p> <ol><li> Go to <code class="code codeInline" spellcheck="false" tabindex="0">[F-Secure Installation Path]\FSAUA\Program</code>. </li> <li> Locate the <code class="code codeInline" spellcheck="false" tabindex="0">fsaua.cfg</code> file. If the file does not exist, create an empty file by using a text editor and save it as <code class="code codeInline" spellcheck="false" tabindex="0">fsaua.cfg</code>. </li> <li> Open <code class="code codeInline" spellcheck="false" tabindex="0">fsaua.cfg</code> by using a text editor, and add the following: <code class="code codeInline" spellcheck="false" tabindex="0">log_level=debug debug_level=6</code> </li> <li> Restart the <strong>FSAUA</strong> service (for PMS) or the <strong>FSMA</strong> service (for CS/Server Security). </li> <li> Upon restart, a new file named <code class="code codeInline" spellcheck="false" tabindex="0">fsaua.dbg</code> is created under the path: <code class="code codeInline" spellcheck="false" tabindex="0">C:\ProgramData\F-Secure\logs\fsaua C:\Documents and settings\all users\Application Data\F-Secure\logs\fsaua</code> </li> <li> Generate a new FSDIAG file. </li> </ol><p><strong>Note:</strong> In a Policy Manager installation, <code class="code codeInline" spellcheck="false" tabindex="0">fsaua.cfg</code> already exists. You only need to modify the value of <strong>debug_level</strong> to <code class="code codeInline" spellcheck="false" tabindex="0">6</code> and restart the FSAUA service. The logs for AUA standard and debug are automatically fetched by FSDIAG. </p> <div><strong>On Linux</strong> <ol><li>Edit <code class="code codeInline" spellcheck="false" tabindex="0">/etc/opt/f-secure/fsaua/fsaua_config</code> with the following entries: <code class="code codeInline" spellcheck="false" tabindex="0">log_level=debug debug_level=6</code> </li> <li>Restart the <strong>FSAUA</strong> service: <code class="code codeInline" spellcheck="false" tabindex="0">/etc/init.d/fsaua restart</code> </li> <li>Generate a new FSDIAG file. </li> </ol></div> <div><strong>On Mac</strong> <ol><li>Make sure you are logged in with administrator rights. Open <strong>Terminal</strong>, and type in the following commands: <ol type="a"><li>Save a backup of <em>AUA launchd plist</em>: <code class="code codeInline" spellcheck="false" tabindex="0">cp /Library/LaunchDaemons/com.f-secure.aua.plist ~/Desktop</code> </li> <li>Turn off AUA. <strong>Note</strong>: The GUI will crash at this point but this is to be expected: <code class="code codeInline" spellcheck="false" tabindex="0">sudo launchctl unload /Library/LaunchDaemons/com.f-secure.aua.plist</code> </li> <li>Enable the AUA debug logging. The log is saved to <code class="code codeInline" spellcheck="false" tabindex="0">/tmp/fsaua-err.log</code>. This file is deleted upon reboot: <code class="code codeInline" spellcheck="false" tabindex="0">sudo defaults write /Library/LaunchDaemons/com.f-secure.aua.plist ProgramArguments -array-add -d 99</code> and <code class="code codeInline" spellcheck="false" tabindex="0">sudo defaults write /Library/LaunchDaemons/com.f-secure.aua.plist StandardErrorPath /tmp/fsaua-err.log</code> </li> <li>Start AUA: <code class="code codeInline" spellcheck="false" tabindex="0">sudo launchctl load /Library/LaunchDaemons/com.f-secure.aua.plist</code> </li> <li>Relaunch the UI by double-clicking the app icon in Finder or Launch Pad. </li> </ol></li> </ol></div> <div id="related"> <strong>Related information</strong> <ul><li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5427"> How do I create an FSDIAG file? </a></li></ul></div> <br> </article> </main>