How to create AUA debug logs - F-Secure Community

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How to create AUA debug logs

This article applies to the following F-Secure products:

Client Security 13.x
Policy Manager 13.x
Server Security 12.x
Linux Security 11.x

This article describes how you can create the Automatic Update Agent (AUA) debug logs.

On Windows

Go to [F-Secure Installation Path]\FSAUA\Program.
Locate the fsaua.cfg file. If the file does not exist, create an empty file by using a text editor and save it as fsaua.cfg.
Open fsaua.cfg by using a text editor, and add the following: log_level=debug debug_level=6
Restart the FSAUA service (for PMS) or the FSMA service (for CS/Server Security).
Upon restart, a new file named fsaua.dbg is created under the path: C:\ProgramData\F-Secure\logs\fsaua C:\Documents and settings\all users\Application Data\F-Secure\logs\fsaua
Generate a new FSDIAG file.

Note: In a Policy Manager installation, fsaua.cfg already exists. You only need to modify the value of debug_level to 6 and restart the FSAUA service. The logs for AUA standard and debug are automatically fetched by FSDIAG.

On Linux

Edit /etc/opt/f-secure/fsaua/fsaua_config with the following entries: log_level=debug debug_level=6
Restart the FSAUA service: /etc/init.d/fsaua restart
Generate a new FSDIAG file.

On Mac

Make sure you are logged in with administrator rights. Open Terminal, and type in the following commands:
1. Save a backup of AUA launchd plist: cp /Library/LaunchDaemons/com.f-secure.aua.plist ~/Desktop
2. Turn off AUA. Note: The GUI will crash at this point but this is to be expected: sudo launchctl unload /Library/LaunchDaemons/com.f-secure.aua.plist
3. Enable the AUA debug logging. The log is saved to /tmp/fsaua-err.log. This file is deleted upon reboot: sudo defaults write /Library/LaunchDaemons/com.f-secure.aua.plist ProgramArguments -array-add -d 99 and sudo defaults write /Library/LaunchDaemons/com.f-secure.aua.plist StandardErrorPath /tmp/fsaua-err.log
4. Start AUA: sudo launchctl load /Library/LaunchDaemons/com.f-secure.aua.plist
5. Relaunch the UI by double-clicking the app icon in Finder or Launch Pad.