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How do I create an FSDIAG file on Linux systems? - F-Secure Community
<main> <article class="userContent"> <p> </p> How do I create an FSDIAG file on Linux systems? <p> If you have technical issues with your Linux security product, this article tells you how to create an FSDIAG file which you can then attach to your support request. </p> <ol><li> Create the FSDIAG file. <p><strong>Note:</strong> Any existing FSDIAG file is overwritten when you create a new one. </p> <strong>F-Secure Linux Security 11.x</strong>: <ol type="a"><li> Go to the working directory where you want to create the <code class="code codeInline" spellcheck="false" tabindex="0">fsdiag.tar.gz</code> file. </li> <li> Run the following command with root privileges: <pre class="code codeBlock" spellcheck="false" tabindex="0">/opt/f-secure/fsav/bin/fsdiag</pre> You will find the <code class="code codeInline" spellcheck="false" tabindex="0">fsdiag.tar.gz</code> file in the current working directory. </li> </ol><strong>F-Secure Linux Security 64</strong>: <ul><li>Run the following command with root privileges: <pre class="code codeBlock" spellcheck="false" tabindex="0">/opt/f-secure/linuxsecurity/bin/fsdiag.sh</pre> This creates the <code class="code codeInline" spellcheck="false" tabindex="0">fsdiag-linuxsecurity-yyyymmddxxxxxx.tar.gz</code> file under <code class="code codeInline" spellcheck="false" tabindex="0">/var/opt/f-secure/linuxsecurity/</code>. </li> <li>Alternatively, select the target host in the domain tree in Policy Manager Console and run the F-Secure Support Tool task on the <strong>Operations</strong> tab. </li> </ul><strong>F-Secure Linux Protection</strong>: <ul><li>Run the following command with root privileges: <pre class="code codeBlock" spellcheck="false" tabindex="0">/opt/f-secure/linuxsecurity/bin/fsdiag.sh</pre> This creates the <code class="code codeInline" spellcheck="false" tabindex="0">fsdiag-linuxsecurity-yyyymmddxxxxxx.tar.gz</code> file under <code class="code codeInline" spellcheck="false" tabindex="0">/var/opt/f-secure/linuxsecurity/</code>. </li> </ul><strong>F-Secure Internet Gatekeeper</strong>: <ul><li>Using the command line, run the following commands with root privileges to create the <code class="code codeInline" spellcheck="false" tabindex="0">diag.tar.gz</code> file in the product installation directory: <pre class="code codeBlock" spellcheck="false" tabindex="0">cd /opt/f-secure/fsigk make diag</pre> </li> <li>Using the product web UI: <ol type="a"><li>Log in to the web UI and go to <strong>System information</strong> > <strong>Diagnostics</strong>. </li> <li>Click <strong>Download diagnostics file</strong>. The <code class="code codeInline" spellcheck="false" tabindex="0">diag.tar.gz</code> file is saved to the downloads directory that is set for your browser. </li> </ol></li> </ul><strong>F-Secure Policy Manager for Linux</strong>: <ol type="a"><li> On the computer where Policy Manager Server is installed, go to the directory where you want to create the <code class="code codeInline" spellcheck="false" tabindex="0">fsdiag.tar.gz</code> file. </li> <li> Run the following command with root privileges: <pre class="code codeBlock" spellcheck="false" tabindex="0">/opt/f-secure/fspms/bin/fsdiag</pre> You will find the <code class="code codeInline" spellcheck="false" tabindex="0">fsdiag.tar.gz</code> file in the current working directory. </li> </ol><strong>F-Secure ThreatShield</strong>: <ul><li>Using the command line, run the following command with root privileges: <pre class="code codeBlock" spellcheck="false" tabindex="0">/opt/f-secure/threatshield/libexec/fsdiag.sh</pre>. This creates the <code class="code codeInline" spellcheck="false" tabindex="0">diag-threatshield-yyyymmddxxxxxxx.tar.gz</code> file under <code class="code codeInline" spellcheck="false" tabindex="0">/var/opt/f-secure/threatshield</code>. </li> <li>Using the product web UI: <ol type="a"><li>Log in to the web UI and go to <strong>Support</strong> page. </li> <li>Click <strong>Download</strong> under <em>Diagnostics</em>. The diagnostics file is saved to the downloads directory that is set for your browser. </li> </ol></li> </ul></li> <li> Attach the file to your <a rel="nofollow" href="https://www.f-secure.com/en/business/support-and-downloads/support-request">support request</a>. </li> </ol><p> The FSDIAG file contains a log file for each product. If you are using log file rotation, the file extension is different and the log file is not included in the FSDIAG file. In such cases, you may need to provide the log file that corresponds to the date and time of the issue separately. </p> <p>While the FSDIAG file contains information such as system messages, it only includes up to 300 messages. In some cases, you may need to collect a separate file that corresponds to the data and time of the issue. </p> <div id="related"> <strong>Related information</strong> <ul><li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5427"> How do I create an FSDIAG file? </a></li> <li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5447"> How do I submit a large FSDIAG file via FTP? </a></li></ul></div> <br> </article> </main>