Common Topics
Discussion List
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Technical support phone scams and what to do if you think you have been scammedTech support phone scams are unfortunately on the rise with tech scammers using social engineering … -
How do I renew my F-Secure SAFE or TOTAL subscription with a discount code?Issue: How do renew my F-Secure SAFE or TOTAL subscription with a discount code? Resolution: *…
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I have received a call from a Microsoft employeeIssue: I got a call from someone who claims that they're a "Microsoft employee". They wa…
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I can't login to My F-Secure account. What should I do?Issue: I can't login to My F-Secure account. I get an error message that says "Incorrect logi…
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I bought a F-Secure product on a CD but my device does not have an optical drive, how do I install tIssue: I bought the product on a CD but my computer does not have an optical drive. How can I inst…
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Do I have any valid F-Secure orders or licenses?Issue: I am not sure if I am paying F-Secure for any product or license. Do I have any valid purch…
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I can't change My F-Secure account email address. I receive error: "This email address is already inIssue: I am trying to change My F-secure account's email address, but I get error "This email…
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What are the best practices to keep myself protected in the cyber world with F-Secure?Issue: Is F-Secure SAFE or F-Secure Internet Security enough to protect my computer? I have F-Secu…
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When adding a PC för Alla F-Secure TOTAL subscription code to the My F-Secure account outside SwedenIssue: The error message shown when adding the PC för Alla F-Secure TOTAL code to My F-Secure in a…
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I want to buy more F-secure SAFE or TOTAL licenses through My F-Secure but it only allows me to reneIssue: I can't buy more licenses from My F-Secure account, there is only a "renew" butto…
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Can F-Secure products be installed on Android TV or other smart appliances?Issue: Can I install F-Secure FREEDOME or F-Secure SAFE on my smart Android television? Does F-Se…
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Error "You have already used this code the maximum number of times" when trying to activate an F-SecIssue: Error "You have already used this code the maximum number of times" when trying t…
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I have accidentally purchased a new F-Secure SAFE / TOTAL subscription outside my account instead ofIssue: Purchased a new F-Secure SAFE/TOTAL subscription instead of renewing an existing account R…
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How do I use the standalone Support Tool to send an FSDIAG file on Mac?If you have technical problems with your security product, our customer support may ask you to cr…
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How do I use the standalone Support Tool to send an FSDIAG file on Windows?If you have technical problems with your security product, our customer support may ask you to cr…
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How do I add a discount code if I already paid my F-Secure order online?Issue: I have a discount code I wish to use but I have already paid the order. Resolution: Conta…
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I am receiving a lot of spam or scam emails. Can an F-Secure product help me?Issue: I want to stop receiving spam/scam emails, can you help me? Resolution: An F-Secure produ…
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The "Cancel your subscription" button is missing from the Subscription page on My F-Secure accountIssue: I want to cancel my F-Secure SAFE or TOTAL subscription but I cannot find the "cancel …
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F-Secure product installation fails on ARM based devicesIssue: Installation of F-Secure SAFE / Internet Security / FREEDOME on my Microsoft Surface X Pro …
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Unable to add more sub-users to My F-Secure account, error "Group is full. Cannot add another user."Issue: Unable to add more users in My F-Secure. I get a message saying "Group is full. Cannot…
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Unable to add a sub-user to My F-Secure. Error message: "The person already belongs to another groupIssue: Unable to add a sub-user to My F-Secure account. Error message: "The person already be…
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Why have I received an email stating that my subscription has been cancelled? I have an active F-secIssue: I have received an email where it says that my subscription is cancelled. I didn't want to …
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How to change My F-secure accounts sub-user to the main user?Issue: Can I change the subuser on My F-secure account into a main user? Resolution: For a sub-…
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Why are there double blue arrows on my F-Secure icon on Windows?Issue: I have an F-secure product on my Windows but there are two blue arrows on the file / folder…
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How can I reset a forgotten My F-Secure password?Issue: How can I reset a forgotten My F-Secure password? Resolution: In order to reset your M…
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I have made a double purchase for an F-Secure product, can I get a refund for one?Issue: I have made two separate orders for the same F-Secure product that are paid. I need only on…
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When adding a code to My F-Secure account, getting an error: ''Could not find any coupon for this coIssue: * When adding a subscription code to My F-Secure account, getting an error: ''Could not f…
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Suomi24 email service ends on 10 January 2020. How will it affect your F-Secure services?This is a notification for F-Secure customers who have a suomi24.fi email address in use. O…
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How should F-Secure customers with a Suomi24.fi email address prepare for the Suomi24 platform changIssue: On 10.1.2020 the Finnish email service Suomi24.fi will be moved to a new platform, and will…
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Is it possible to renew a F-Secure SAFE/TOTAL subscription in advance?Issue: Is it possible to renew a F-Secure SAFE/TOTAL subscription in advance? Resolution: If the…