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The registration cannot be validated. F-Secure Policy Manager Server could not connect to the F-Secure registration server - F-Secure Community
<main> <article class="userContent"> <h3 data-version="5" data-article="000003142" data-id="issue">Issue:</h3> <p></p><ul><li>After installing F-Secure Policy Manager Server, we are getting this error: <i>The registration cannot be validated. F-Secure Policy Manager Server could not connect to the F-Secure registration server (<a href="https://corp-reg.f-secure.com:443)" rel="nofollow">https://corp-reg.f-secure.com:443)</a>.</i></li><li>We just upgraded F-Secure Policy Manager Server from version 12.xx to 15.xx and we are not able to login to the console, due to this error: <i>The registration cannot be validated F-Secure Policy Manager Server could not connect to the F-Secure registration server.</i></li></ul><h3 data-id="resolution">Resolution:</h3> <p><br>To use F-Secure Policy Manager for other than evaluation purposes, you need to register your product.<br>To register your product, enter the customer number from your license certificate when you start up Policy Manager Console.<br>If you do not register your product, you can only use Policy Manager for a 30-day evaluation period.<br><br><b>Where can I find my customer number for registering my product?</b><br>The customer number is printed on the license certificate that you get when buying F-Secure products.<br><br><b>Where can I get my customer number if I lose it?</b><br>Contact the F-Secure partner from whom you bought your F-Secure product.<br><br><b>What if I have several Policy Manager installations?</b><br>The number of installations is not limited; you can use the same customer number to register all of them.<br><br><b>What should I do if registration fails, saying that my customer number is invalid?</b><br>Check your license certificate to make sure that you entered the correct customer number. Otherwise, please contact your F-Secure partner to check your license agreement.<br><br><b>What should I do if registration fails, saying that my customer number could not be validated?</b><br>Check your network configuration to make sure that Policy Manager Server is able to access the F-Secure registration server (<a href="https://corp-reg.f-secure.com:443)" rel="nofollow">https://corp-reg.f-secure.com:443)</a>.<br></p><ul><li>Test the connectivity from the same host where F-Secure Policy Manager Server is installed:</li></ul><ol><li>You need Command Prompt and wget.exe to run the following command: wget <a href="https://corp-reg.f-secure.com/" rel="nofollow">https://corp-reg.f-secure.com/</a> </li><li>If you use some HTTP proxy, test the connectivity via the proxy: wget <a href="http://give" rel="nofollow">http://give</a> the IP address of the proxy here:312</li><li>Try to access <a href="https://corp-reg.f-secure.com:443" rel="nofollow">https://corp-reg.f-secure.com:443</a> via Browser</li><li>Test the connection to <a rel="nofollow" href="https://community.f-secure.com/business-suite-en/kb/articles/5662-new-delivery-protocol-guts2-for-virus-definition-downloads-in-policy-manager">guts2.sp.f-secure.com</a> from Browser and see if the connection is positive. You will get result: <pre class="code codeBlock" spellcheck="false" tabindex="0"><br>F-Secure Automatic Update Server. Unauthorized access is monitored and strictly forbidden.</pre> </li></ol><ul><li>If the connection is blocked, make sure you have allowed the DNS names *.f-secure.com and *.fsapi.com to your firewall, as described <a rel="nofollow" href="https://community.f-secure.com/common-business-en/kb/articles/5529-url-addresses-for-f-secure-update-services">here</a>.</li><li>If you are using some HTTP proxy, please configure it here fspms.proxy.config. The config file is located under <b>C:\Program Files (x86)\F-Secure\Management Server 5\data </b>in Policy Manager Server Host. After the configuration, restart the F-Secure Policy Manager Service. <ul><li>For Linux distributions use this command to configure the proxy: /var/opt/f-secure/fspms/data/fspms.proxy.config </li></ul></li></ul><b>Who should I contact for help?</b><br>If registration issues persist, please contact your F-Secure partner or F-Secure support directly.<br><br> <p>Article no: 000003142</p> </article> </main>