Issue:
After upgrading the F-Secure Policy Manager to version 15.00 and trying to access the Policy Manager Console, an error occurs: "Could not create java virtual machine. A fatal exception has occurred. Program will exit".
Resolution:
This issue can happen if the Policy Manager Console was open and running when performing the upgrade. To solve the issue, a reinstallation of only the Policy Manager Console is required.
Follow these steps to reinstall the Policy Manager Console:
- Use Windows Programs and features to remove F-Secure Policy Manager Console 15.00 (Do not uninstall the Server part)
- Run the Policy Manager 15.00 installation file
- Select to install Policy Manager Console (Do not reinstall the Server part)
After installation is complete, try to run the Policy Manager Console again.
Article no: 000025290