Issue:
When trying to uninstall F-Secure Policy Manager from a Windows Server, uninstallation fails due to "Unable to load the uninstallation plugin DLL" error-message.
Resolution:
This error message occurs, when the server hosts an old, unsupported version of F-Secure Policy Manager or the installation has been partially corrupted.
There are two options to solve this issue:
- Install the latest version of Policy Manager. After the upgrade, uninstallation should work correctly.
- Remove the old Policy Manager using the Uninstallation tool.
NOTE: The Uninstallation Tool should be only used as a last resort and at your own risk.
Article no: 000002908