Issue:
Using the Application Control exclusion rule "Block rare and unknown applications in Downloads folder" we try to block users from launching different applications and the rule works well. However, we also need an exception for the GoToWebinar application but this is not working very well as users might e.g. change the filename ending up having multiple copies of the file.
Resolution:
Instead of using the filename which can be changed by the user, use a identifier embedded into the file to create the exception. One example is the "Target product name" identifier.
The screenshot below shows the actual rule created to "block rare and unknown applications in Downloads folder" while setting an exclusion for applications containing the string "goto" in the their product name.
To ensure, the allow rule activates, place the ALLOW rule before the BLOCK rule in the Exclusion rules table.
Article no: 000023291