Issue:
I have upgraded Policy Manager from 14.20 to latest 14.41, but it cannot download virus definitions update after the upgrade.
Resolution:
The problem is possibly related to a misconfiguration on the updates URL on the Policy Manager server registry. To fix this problem, follow this instructions:
1. Close Policy Manager console and stop the F-Secure services.
a) Open command prompt with elevated mode.
b) Type in below command.
net stop fsms
2. Open Windows regedit.
3. Go to this registry hive.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\Management Server 5\
4. Right click the "Additional_java_args", select modify.
5. Delete the wrong GUTS2 address and replace it with the correct GUTS2 address.
http://guts2.sp.f-secure.com
6. Close the Regedit.
7. Start the F-Secure services.
a) Open command prompt with elevated mode.
b) Type in below command.
net start fsms
Wait a little while as your Policy Manager would take some time to check and download updates from F-Secure GUTS2 server. To view the download updates logs, you can go to following folder location.
C:\Program Files (x86)\F-Secure\Management Server 5\logs\fspms-download-updates.log
Article no: 000022714