Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed - F-Secure Community
<main> <article class="userContent"> <h3 data-version="3" data-article="000022714" data-id="issue">Issue:</h3> <p>I have upgraded Policy Manager from 14.20 to latest 14.41, but it cannot download virus definitions update after the upgrade.</p> <h3 data-id="resolution">Resolution:</h3> <p>The problem is possibly related to a misconfiguration on the updates URL on the Policy Manager server registry. To fix this problem, follow this instructions:<br><br>1. Close Policy Manager console and stop the F-Secure services.<br><br>a) Open command prompt with elevated mode.<br>b) Type in below command.<br><br>net stop fsms<br><br>2. Open Windows regedit.<br>3. Go to this registry hive.<br><br>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\Management Server 5\<br><br>4. Right click the "Additional_java_args", select modify.<br>5. Delete the wrong GUTS2 address and replace it with the correct GUTS2 address.<br><br><a href="http://guts2.sp.f-secure.com" rel="nofollow">http://guts2.sp.f-secure.com</a><br><br>6. Close the Regedit.<br>7. Start the F-Secure services.<br><br>a) Open command prompt with elevated mode.<br>b) Type in below command.<br><br>net start fsms<br><br>Wait a little while as your Policy Manager would take some time to check and download updates from F-Secure GUTS2 server. To view the download updates logs, you can go to following folder location.<br><br>C:\Program Files (x86)\F-Secure\Management Server 5\logs\fspms-download-updates.log</p> <p>Article no: 000022714</p> </article> </main>