Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed

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How-to & FAQs

Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed - F-Secure Community

Issue:

I have upgraded Policy Manager from 14.20 to latest 14.41, but it cannot download virus definitions update after the upgrade.

Resolution:

The problem is possibly related to a misconfiguration on the updates URL on the Policy Manager server registry. To fix this problem, follow this instructions:

1. Close Policy Manager console and stop the F-Secure services.

a) Open command prompt with elevated mode.
b) Type in below command.

net stop fsms

2. Open Windows regedit.
3. Go to this registry hive.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\Management Server 5\

4. Right click the "Additional_java_args", select modify.
5. Delete the wrong GUTS2 address and replace it with the correct GUTS2 address.

http://guts2.sp.f-secure.com

6. Close the Regedit.
7. Start the F-Secure services.

a) Open command prompt with elevated mode.
b) Type in below command.

net start fsms

Wait a little while as your Policy Manager would take some time to check and download updates from F-Secure GUTS2 server. To view the download updates logs, you can go to following folder location.

C:\Program Files (x86)\F-Secure\Management Server 5\logs\fspms-download-updates.log

Article no: 000022714