Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed

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margin-top: -16px;} #signin a:hover {color:#0014a0} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link, footer.Footer .row.bottom-row .col.col-copyRight, footer.Footer .row.bottom-row .col.col-copyRight * {color: #9e9e9e;} footer a:hover {color:#0014a0!important} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; 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position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; 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Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed - F-Secure Community

Issue:

I have upgraded Policy Manager from 14.20 to latest 14.41, but it cannot download virus definitions update after the upgrade.

Resolution:

The problem is possibly related to a misconfiguration on the updates URL on the Policy Manager server registry. To fix this problem, follow this instructions:

1. Close Policy Manager console and stop the F-Secure services.

a) Open command prompt with elevated mode.
b) Type in below command.

net stop fsms

2. Open Windows regedit.
3. Go to this registry hive.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\Management Server 5\

4. Right click the "Additional_java_args", select modify.
5. Delete the wrong GUTS2 address and replace it with the correct GUTS2 address.

http://guts2.sp.f-secure.com

6. Close the Regedit.
7. Start the F-Secure services.

a) Open command prompt with elevated mode.
b) Type in below command.

net start fsms

Wait a little while as your Policy Manager would take some time to check and download updates from F-Secure GUTS2 server. To view the download updates logs, you can go to following folder location.

C:\Program Files (x86)\F-Secure\Management Server 5\logs\fspms-download-updates.log

Article no: 000022714