Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed

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right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; 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margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #dropdownnavi {margin: -1px 0 0 -13px;width:50%} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:"\f1f5";font-family:fsg-icon;font-size:26px;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:"\f131";} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:"\f1f6";font-family:fsg-icon;font-size:26px;float: right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:"\f132";} }

Policy Manager 14.41 - Cannot download updates from F-Secure GUTS2 server after upgrade completed - F-Secure Community

Issue:

I have upgraded Policy Manager from 14.20 to latest 14.41, but it cannot download virus definitions update after the upgrade.

Resolution:

The problem is possibly related to a misconfiguration on the updates URL on the Policy Manager server registry. To fix this problem, follow this instructions:

1. Close Policy Manager console and stop the F-Secure services.

a) Open command prompt with elevated mode.
b) Type in below command.

net stop fsms

2. Open Windows regedit.
3. Go to this registry hive.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\Management Server 5\

4. Right click the "Additional_java_args", select modify.
5. Delete the wrong GUTS2 address and replace it with the correct GUTS2 address.

http://guts2.sp.f-secure.com

6. Close the Regedit.
7. Start the F-Secure services.

a) Open command prompt with elevated mode.
b) Type in below command.

net start fsms

Wait a little while as your Policy Manager would take some time to check and download updates from F-Secure GUTS2 server. To view the download updates logs, you can go to following folder location.

C:\Program Files (x86)\F-Secure\Management Server 5\logs\fspms-download-updates.log

Article no: 000022714