Spam filter is not behaving correctly in Email and Server Security - F-Secure Community
<main> <article class="userContent"> <h3 data-version="4" data-article="000011216">Issue:</h3> <p>Multiple issues observed:<br></p><ul><li>SPAM emails are coming through </li><li>Emails that are wrongly quarantined, cannot be released</li><li>The usual SPAM emails in Quarantine are missing</li><li>Cannot quarantine messages</li></ul><h3>Resolution:</h3> <p>You can use different approaches to troubleshot the problem. Here are few approaches how to make sure your SPAM engine is working properly:<br></p><ul><li>Make sure that Scanning 'message' by F-Secure Spam Scanner was successful. The anti-spam engine is a cloud-based solution, so it will simply not work if it doesn't have a working connection to the detection center <a rel="nofollow" href="https://aspam.sp.f-secure.com/">https://aspam.sp.f-secure.com/</a>. If you require a proxy to connect to this site with your browser, then the anti-spam engine needs to be configured to use the same proxy.</li><li>Make sure that the Hydra and Gemini Engines are up-to-date. </li></ul><ol><li>Open the Web GUI and navigate to <b>Settings and Engines</b>:</li><li>Under the Server Statistics, you should see that <b>F-Secure Hydra</b> and <b>F-Secure Gemini</b> are up to date and the icon is green.</li></ol><div><img alt="User-added image" height="272" src="https://us.v-cdn.net/6032052/uploads/091/OVRZR1E6BVYV.png" width="500" class="embedImage-img importedEmbed-img"></img></div> <p><br><b>3.</b> If the Icon of the two modules is Orange, contact <a rel="nofollow" href="https://www.f-secure.com/en/business/support-and-downloads">F-Secure support</a> to retrieve a file (fsavsd). Mention this article as reference. Once you have the file, do as follows:</p> <ol><li>Stop <b>F-Secure Content Scanner Server Daemon</b> in services.msc.</li><li>Go to <b>C:\Program Files (x86)\F-Secure\Content Scanner Server</b>.</li><li>Rename <b>fsavsd.exe</b> to <b>fsavsd.exe.OLD</b>.</li><li>Copy the new <b>fsavsd</b> file obtained from F-Secure support into the folder.</li><li>Start <b>F-Secure Content Scanner Server Daemon</b> in services.msc.</li></ol> 4. If the SPAM filter is still not working properly, check the following rights: <ul><li>The service "Microsoft Exchange Transport" runs under "NETWORK SERVICE".</li><li>Therefore "NETWORK SERVICE" should have read/execution rights on FQM.EXE and FqmAssembly.dll.</li><li>These rights should be defined during installation and transferred from the "...Program Files (x86)\F-Secure" folder. This can be viewed on the 'Advanced Security' page of the 'F-Secure' folder.</li></ul><p><br>If none of the steps above helped, open a <a rel="nofollow" href="https://www.f-secure.com/en/web/business_global/support/support-request">support ticket</a> with F-Secure support for further assistance with this issue. To speed up the process, mention the following items when creating the support ticket:</p> <ul><li>If Hydra and Gemini are being disabled, please inform.</li><li>If quarantine is inaccessible, please inform.</li></ul><p> </p> <br> <p>Article no: 000011216</p> </article> </main>
