Issue:
I have several emails being incorrectly classified by the F-Secure Spam Scanner, how can I submit a sample of the emails to F-Secure for investigation?
Resolution:
If your email messages were incorrectly classified by our spam scanner, we would like to receive a copy by email. Do note that the copy must be sent to the right channel, otherwise, it is rejected by our automated systems.
- Create a new message and address it to:
- spam-samples@email-samples.f-secure.com for spam messages which the spam scanner failed to filter
- ham-samples@email-samples.f-secure.com for legitimate, non-spam messages which were accidentally filtered as spam
- phishing-samples@email-samples.f-secure.com for spam that attempts to trick the recipient into disclosing personal, private, or sensitive information (e.g., online banking password)
- Add the spam sample as an attachment (multiple samples of the same type can be sent in a single submission)
- In Microsoft Outlook, drag the sample from your inbox into the composition pane so they appear as an attachment in the new message
- In other email programs, refer to the product documentation for instructions on how to obtain the full header of an email message using your email program
Important! The sample should be submitted with its full header, and if possible, in the message/rfc822 format. For meaningful analysis, do not edit the original message in any way. - In the message, provide the name of the F-Secure product used and its version number
- Submit the sample from a valid, live email address. In rare cases, we may need to reply to you if we have questions.
Note: Submissions are primarily handled by automated systems; if you wish to include comments related to the submission, they should be communicated to your designated support contact to ensure proper attention. Mention the support ticket ID in the Subject header of the sample submission.
Article no: 000008306
