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After upgrading to Client Security or Server Security 14 Client shows "Error in protection. Restart the computer" - F-Secure Community
<main> <article class="userContent"> <h3 data-version="9" data-article="000014676">Issue:</h3> <p></p><ul><li>After upgrading to F-Secure Client Security 14.10 or F-Secure Server Security 14 Client keeps asking for restart with notification "restart required F-Secure product received a critical update. To keep your protection up to date, restart your computer. Remember to save your work"</li><li>After a restart the same notification is shown again</li><li><b>F-Secure Ultralight</b> services are not listed in the Windows services list</li><li>Capricorn update is missing from <b>Updates</b> list in the local user interface</li></ul> Note: If you click on the <b>view log file</b> button in the <b>Updates</b> view, it will bring you to the aua.log, where you can see similar entries:<br><br> I: Installation of 'F-Secure Ultralight Core Update 2019-08-22_01' : Processing<br> I: Installation of 'F-Secure Ultralight Core Update 2019-08-22_01' : Retry at restart<br> I: Installation of 'F-Secure Hydra Update 2019-08-28_04' : Processing<br> I: Update check completed successfully<br> I: Installation of 'F-Secure Hydra Update 2019-08-28_04' : Retry at restart <h3>Resolution:</h3> <p>This issue is related to Ultralight not installing or updating correctly. You can install one of the hotfixes bellow to solve the problem:<br></p><ul><li>FSCS1410-HF01</li><li>FSCS1410-HF02</li><li>FSCS1410-HF07</li></ul> Note: All these Hotfixes are applicable for Server Security 14.00 and Client Security 14.10<br><br>These hotfixes are not publicly available from our homepage. Open a <a rel="nofollow" href="https://www.f-secure.com/en/web/business_global/support/support-request#productGroup=For%20Business">support request</a> and our customer service team can send you the hotfixes.<br><br>If these hotfixes do not resolve the issue and Capricorn update is still missing from the <b>Updates </b>list, you can try removing the Capricorn update from your Policy Manager Server and re-download it.<br><br>Follow these steps to re-download Capricorn update on your Policy Manager Server: <ol><li>Stop Policy Manager Server Service</li><li>Delete the following folder: C:\Program Files (x86)\F-Secure\Management Server 5\data\guts2\updates\capricorn-win64</li><li>Start Policy Manager Server Service</li></ol> The Policy Manager Server will now re-download the missing Capricorn update. Wait for 30 minutes and check from the client if it has now been able to download and install Capricorn.<br><br><br> <p>Article no: 000014676</p> </article> </main>