Issue:
When starting a Scan for updates operation through the advanced settings view for Software Updater, the status gets stuck as "in progress" permanently.
Resolution:
How to remove that scanning task using H2 console:
First you need to enable H2 console:
- Close F-Secure Policy Manager Console if it is open.
Next steps must be done on a server where Policy Manager Server is installed
- Stop F-Secure Policy Manager Server service.
- Open Registry Editor (regedit).
- Go to HKLM>SOFTWARE>Wow6432Node>Data Fellows\F-Secure\Management Server 5\
- Edit "additional_java_args"
- Add parameter (NOTE: Parameter is case sensitive): -Dh2ConsoleEnabled=true
- Close registry editor and start F-Secure Policy Manager Server service.
Now open the H2 Console:
- Open Internet Explorer/Firefox/Chrome
- Go to https://<PolicyManagerServerIP>:<AdminPort>
Eg. https://localhost:8080
**localhost can be used, if you are running this from the PM Server itself.
And then Execute the following SQL statement:
DELETE FROM operations WHERE type_oid_id IN (SELECT id FROM oid_dictionary WHERE oid='1.3.6.1.4.1.2213.59.3.10.1');
It will clean all other relevant entries automatically. Close the H2 console and restart the Policy Manager Console.
Article no: 000017341
