How to collect F-Secure debugging logs for Client Security 13.x and Server Security 12.x products? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="11" data-article="000002782">Issue:</h3> <p>Error or issue related to F-Secure components (e.g. Gatekeeper, Firewall, Network Interceptor Framework, Internet Shield) and more advanced debug logs are required to investigate the issue. How to enable advanced debug logging for F-Secure Client Security 13.x and F-Secure (Email and) Server Security 12.x clients?</p> <h3>Resolution:</h3> <p><b>Note:</b> These instructions are applicable for Client Security 13.x and (Email and) Server Security 12.x clients. Newer products use a different tool to enable debug logging. <br><br>Follow the steps below to collect F-Secure debug logs.<br></p><ol><li>Download and run the <a rel="nofollow" href="https://download.f-secure.com/support/tools/debugtools/fsdbgtools_2.4.0.112.exe">F-Secure debug tool</a></li><li>Click <b>Update Debug Files Online</b></li><li>Select the components you want to debug (e.g Firewall, Gatekeeper driver)</li><li>Click <b>Apply Changes</b></li><li>Reproduce the issue that was reported and take note of the time</li><li>Disable debugging by deselecting the components and click <b>Apply Changes</b></li><li>Click <b>Collect Logs</b> once the issue is reproduced</li><li>Locate the FSDIAG on the desktop</li><li>Send the newly generated FSDIAG log files for investigation and report when the issue was reproduced</li></ol> <p>Article no: 000002782</p> </article> </main>
