Issue:
- After uninstalling F-Secure Server Security 12.12 on a Windows Server 2016 Operating System, the product F-Secure Server Security is still shown in the Apps & Features list
- Product sttatus is shown as Unavailable
- Product cannot be removed from the list since the Uninstall and Modify buttons are greyed out
- Running the F-Secure Uninstallation Tool does not remove the product from the Apps & Features list
- Product is not shown on the Programs and features list
Resolution:
This issue is only visual and does not affect any new installations of the product. You can remove the product from the list by manually removing the F-Secure Product 1001 registry key by following these steps:
- Open Windows Registry editor
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
- Right click on F-Secure Product 1001 registry key
- Select Delete
Article no: 000018904