Manual scan not starting after updating malware definitions on an isolated Client Security 14 host - F-Secure Community
<main> <article class="userContent"> <h3 data-version="2" data-article="000018917">Issue:</h3> <p>Issues are appearing on isolated Client Security 14 hosts after performing offline malware definition updates (as documented <a rel="nofollow" href="https://help.f-secure.com/product.html#business/policy-manager/14.30/en/task_1FEF19DB5C944869A09966B8692E30F2-14.30-en">here</a>)<br></p><ul><li>Malware scan won't start. It is waiting for malware definition updates to install</li><li>List of updates is showing <i>Aquarius </i>as <i>Not installed</i></li></ul><h3>Resolution:</h3> <p>The offline updates package needs to be prepared from a Policy Manager Server running the same major version as the client software. If a package for a 14-series client is prepared using a 13-series Policy Manager, there will be update packages missing which will result in these issues. <br><br>To resolve, update the Policy Manager Server to the latest version and repeat the <a rel="nofollow" href="https://help.f-secure.com/product.html#business/policy-manager/14.30/en/task_1FEF19DB5C944869A09966B8692E30F2-14.30-en">update process</a> on the client(s).</p> <p>Article no: 000018917</p> </article> </main>