F-Secure Server Security 14.x installed on the terminal server is not displaying an alert in logical user interface (LUI) when an infection is found

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max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 20%; font-size: 13px; display: table-cell; vertical-align: top;} .Footer .footer-links-wrap {padding-bottom: 15px; border-bottom: 1px solid #c4c4c4;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; padding-right:10px} .footer-icon {float: left; height: 30px; padding: 0 10px 100px 0;} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} #signin .header-bottom-item.header-bottom-link {display:inline-block; margin-top: -16px;} #signin a:hover {color:#0014a0} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; 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left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} .header-top-links, .bottom-header {display: none} .header-coveosearch {margin-top:0} .header-searchcontainer {color: white; text-align: right; margin: 8px 18px 0 0;} .header-search { padding: 11px 0 0 0; width: 60px; margin: auto; display: block; position: absolute; right: 17px; top: 8px;} .searchboxtoggle {color:white} .header-searchbox {position: absolute; right: 60px; top: 0; width: 300px;} #kbsearch {height:66px} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} #helpForumsLink, #FaqsLink {margin: 0 0 10px 25px;} .top-header-link {text-transform: uppercase; font-weight:700; color:#1e1e1e; font-size:14px; padding:15px 15px; line-height: 2em;} #dropdownnavi .top-header-link {margin: 3px 0 0 10px;} .header-bottom-link::after {background:none;} .header-bottom-item .header-bottom-link {margin:0 10px} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding:0 0 0 40px} .kb-lang-title {text-align:left;} #menu-dropdown {margin-top: -20px;} #kb-menu-dropdown .depth-2-list.open {padding-left:30px} .depth-1-list a, .depth-2-list a, .depth-3-list a {color:#1e1e1e} .smdropdown-alt {line-height: 0; margin:0 padding: 0 0 10px 0;} .smdropdown-link {color:#acacac!important; font-style: italic;} .depth-1-list, .depth-2-list, .depth-3-list {display: none; margin: -20px 0 20px 0; padding: 0 0 0 15px;} .header-right {float: right;padding: 8px 0; height: 30px; border-radius: 0; box-shadow: 0 3px 5px #1e1e1e; background:#0014a0; text-align: right;} #profiledropdown {width: 30px; float: right; margin-right: 40px} #profiledropdown:hover {background: none} #profiledropdown:hover #profile-menu {display: none} #profileicon {margin-top:2px} #profile-menu {display: none; position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1);} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf; position: relative;} .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} .header-bottom-link.smdropdown:hover, .header-bottom-link.smdropdown.active {color:#0014a0} .header-searchbox {position:absolute;top:0;right:60px; margin:0; z-index: 200; } .header-searchbox.active {width:500px;transition: 1s ease-in-out;} #kbsearch {width:350px;} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:280px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: 0; width: 100%;} #kb-menu-dropdown .depth-1-url {margin:0} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list {top:-1px} .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {pointer:cursor;background-color:#f8f8f8} .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} .header-right {float: right; margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #dropdownnavi {margin: -1px 0 0 -13px;} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} }

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F-Secure Server Security 14.x installed on the terminal server is not displaying an alert in logical user interface (LUI) when an infection is found - F-Secure Community

Issue:

When an infection is found on the terminal server installed with F-Secure Server Security 14.x, alerts are not displaying in logical user interface (LUI)

Resolution:

The root cause is due to some settings in the Windows system which prevent F-Secure notification flyers from being shown, it will be best to start checking from Start > Settings > System > Notifications & actions. Refer to the screenshot below:

User-added image

The fs_toaster.log has the following entry related to the reported issue:

2019-12-11 09:45:41.172 [1898.259c] *E: ToasterInternal::CreateManager: Failed to create Toast manager, Error:803E0105
2019-12-11 11:32:05.445 [1898.034c] *E: ToasterInternal::OnToastFailed: error: 803E0111

Note:

The error 803E0105 is "The notification platform is unavailable"
The error 803E0111 is "Settings prevent the notification from being delivered"

Article no: 000018822