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F-Secure Client Security 14.x unable to dowload virus definition updates with error=201 (timed out) - F-Secure Community
<main> <article class="userContent"> <h3 data-version="2" data-article="000019644">Issue:</h3> <p>I have installed F-Secure Client Security 14.x and the host is unable to communicate with Policy Manager to download updates. I have re-installed F-Secure Client Security in the host and the issue persists.</p> <h3>Resolution:</h3> <p>This issue is related to missing F-Secure Ultralight services. Proceed to verify if the following F-Secure services are running in services.msc:<br></p><ul><li>F-Secure Device Control</li><li>F-Secure Hoster</li><li>F-Secure Hoster (Restricted)</li><li>F-Secure Ultralight Hoster</li><li>F-Secure Ultralight Network Hoster</li><li>F-Secure Ultralight ORSP Client</li><li>F-Secure Ultralight Protected Hoster</li></ul> If F-Secure Utralight services are missing from the list, the issue is most likely due to the Ultralight not installed properly because of the older version of Client Security. Run the <a rel="nofollow" href="https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe">F-Secure uninstallation tool</a> to clean up what was left from the previous installation. Next, remove F-Secure folders and files from Program Files and ProgramData including the F-Secure registry entries from the Registry Editor: <ul><li>HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows - 32bit</li><li>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows - 64bit</li></ul> Once the uninstallation process completes, proceed to re-install F-Secure Client Security 14.10 on the host to resolve the issue.<br> <p>Article no: 000019644</p> </article> </main>