Issue:
F-Secure Client Security or Server Security Offload Scanning connection to the Scanning and Reputation Server (SRS) is down during a system restart. After system restarted, the connection is restored after few seconds.
Resolution:
This is expected product behavior if the Offload Scanning connection is established after few seconds after a system restart.
During system startup, the Offload Scanning Agent (OSA) service will attempt to establish a connection with the Scanning and Reputation Server (SRS). If the connection to SRS is unreachable due to some reason (e.g. Internal network congestion), the service will re-attempt to establish the connection.
Another option is to increase "Connection timeout" and/or "Restore connection interval" in Policy Manager for those devices generating alerts:
- Log in to Policy Manager Console
- Highlight a host or policy domain from the Domain Tree
- Go to the Settings and select Advanced view
- Navigate to F-Secure Offload Scanning Agent > Settings > Connection
Here you can change the Connection timeout and Restore connection interval settings.
Article no: 000018019