"Customer number is invalid" error when registering or logging in to F-Secure Policy Manager Console

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"Customer number is invalid" error when registering or logging in to F-Secure Policy Manager Console - F-Secure Community

Issue:

"Customer number is invalid" error when registering or logging in to the F-Secure Policy Manager Console. How to fix or troubleshoot the issue?

Resolution:

If you receive an error that the customer number you entered is no longer valid, check the following items:

Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate).
Make sure that the license is still valid (the information is visible in the license certificate).
Make sure you have valid F-Secure Client Security and Policy Manager versions: 11.xx and 12.xx are no longer supported. Policy Manager 12.x and earlier cannot connect to the registration server.

Article no: 000015351