Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure SAFE
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure SAFE
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure TOTAL
F-Secure SAFE / Internet Security / Anti-Virus
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Other products
Common topics
User Guides
Support
Login
|
Register
"Customer number is invalid" error when registering or logging in to F-Secure Policy Manager Console - F-Secure Community
<main> <article class="userContent"> <h3 data-version="6" data-article="000015351" data-id="issue">Issue:</h3> <p>"Customer number is invalid" error when registering or logging in to the F-Secure Policy Manager Console. How to fix or troubleshoot the issue?<br> </p> <h3 data-id="resolution">Resolution:</h3> <p>If you receive an error that the customer number you entered is no longer valid, check the following items:<br></p><ul><li>Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate).</li><li>Make sure that the license is still valid (the information is visible in the license certificate).</li><li>Make sure you have valid F-Secure Client Security and Policy Manager versions: 11.xx and 12.xx are no longer supported. Policy Manager 12.x and earlier cannot connect to the registration server. </li></ul><p>Article no: 000015351</p> </article> </main>