F-Secure Elements Endpoint Detection and Response (RDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?
To whitelist a file directly, complete the following:
1. Login to Log in to the Elements Security Center: https://elements.f-secure.com/
2. Click See more details for Endpoint Detection and Response
3. Go to the Devices page
2. Next to the device overall protection, click on the F-Secure Elements Endpoint Detection and Response (RDR) "Active" status.
3. Go to Detections tab, tick the Broad Context Detections ID check box.
4. Click "Update status" option at bottom page.
5. Select "Closed" from drop down menu, then select reason as "false positive".
6. Click "Update" option.
Once you have at least 1 incidents that are identical to the incident, and there is no identical incident where status is closed as confirmed, the false positive handling in F-Secure Elements Endpoint Detection and Response (EDR) will close the false positive automatically.
In the event that this has been completed multiple times and the file still gets detected, make a whitelist request for the False Positive event as follows:
- From the left-hand menu in the F-Secure Elements Endpoint Detection and Response (EDR), click the three dots below Reports and choose Support
- Click the link Request whitelisting, this will bring up a support request form
- Verify that the following fields are populated correctly:
- Problem Category -> Threat/Malware
- Problem Subcategory -> False Positive
- Product Group -> For Business
- Product Name -> Rapid Detection & Response
- Language -> English
- Under Description, provide the Broad Context Detection ID (BCD-ID), a reason for why this content should be whitelisted and the scope (Single host, company level, etc)
- Fill in the rest of the required case information. Correct and complete information helps us to identify you and provide you with the proper service level
- Click Send to open the support ticket
Article no: 000008622