Rapid Detection and Response (RDR) sensor in Business Suite Client Security or Server Security is unable to connect to the backend

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Rapid Detection and Response (RDR) sensor in Business Suite Client Security or Server Security is unable to connect to the backend - F-Secure Community

Issue:

Rapid Detection and Response (RDR) sensor in Business Suite Client Security or Server Security is unable to connect to the backend.

User interface shows "Sensor is not activated" status and the device is not visible in the RDR Portal.

Resolution:

F-Secure recommends to add the following scope to whitelisted domains:

*.f-secure.com
*.fsapi.com
*.digicert.com

For a broader exclusion you would need to whitelist full addresses for the RDR endpoints as follows:

Address	Port
doorman.sc.fsapi.com	443
baseguard.doorman.fsapi.com	443
api.disobus.fsapi.com	443
orsp.f-secure.com	80
cacerts.digicert.com	80

The F-Secure Security Cloud client needs to be enabled on the Policy Manager console to allow RDR sensors to submit data to F-Secure Cloud.
Steps to enable the Security Cloud client:

1. Open Policy Manager
2. Go to Settings
3. Check Real-Time Scanning under General section
4. Tick "Use Security Cloud" checkbox to enable Security Cloud feature

Note: If the host, on which the sensor is installed, requires a HTTP proxy server to access the internet, you can add the proxy address to the setting under:
Policy Manager Console > Settings > Centralized management > Internet connection

Article no: 000021319