Devices are replacing each other repeatedly under Assets list in the RDR Portal - F-Secure Community
<main> <article class="userContent"> <h3 data-version="6" data-article="000016495">Issue:</h3> <p>I have F-Secure Rapid Detection and Response (RDR) installed on two devices. However, I notice that these devices are replacing each other repeatedly under the <b>Assets</b> list in the portal.<br><br>At the very beginning, I can only find device A in the <b>Assets</b> list, while device B is missing. At a later stage, device B show up in the <b>Assets</b> list, while device A goes missing.</p> <h3>Resolution:</h3> <p></p><p>Most likely, these devices share the same host ID. This could happen in case the disk serial number/SMBIOS GUID is redundant on the devices.</p> <p>The product host ID generation uses the first hard disk serial number. If it is empty, the SMBIOS GUID is used.<br><br>You can run the following command on the devices to verify:</p> <ul><li>wmic diskdrive get Name, Manufacturer, Model, InterfaceType, MediaType, SerialNumber</li><li>wmic path win32_computersystemproduct get uuid</li></ul><p>Article no: 000016495</p> </article> </main>