How to collect diagnostic information for RDS on Windows - F-Secure Community
<main> <article class="userContent"> <p> </p>How to collect diagnostic information for RDS on Windows <p>To collect the client's database and diagnostic information, do as follows:</p> <ol><li> Run the following command via an administrative shell to stop the service if it is running: <code class="code codeInline" spellcheck="false" tabindex="0">net stop "F-Secure ATP"</code> </li> <li> Navigate to the <code class="code codeInline" spellcheck="false" tabindex="0">C:\ProgramData\F-Secure\ATP\pstor</code> folder and collect its content. <br><img src="https://us.v-cdn.net/6032052/uploads/608/GZ8296BZRDZ4.png" height="348" width="665" alt="image" class="embedImage-img importedEmbed-img"></img><p>The folder requires administrative privileges to access.</p> </li> <li> Run the included diagnostics tool that is located in the installation directory to collect the RDS sensor diagnostic information: <code class="code codeInline" spellcheck="false" tabindex="0">"c:\Program Files\F-Secure\ATP\fsdiag.exe"</code> <br><img src="https://us.v-cdn.net/6032052/uploads/421/HDEFCQBBKW2M.png" alt="image" class="embedImage-img importedEmbed-img"></img><p>The tool requires administrator privileges to collect all the required information.</p> <p>After the tool has collected the information, it creates an fsdiag.7z file on the desktop.</p> <p><strong>Note:</strong> If you need to save the file in another directory that already exists, use the -out parameter: <code class="code codeInline" spellcheck="false" tabindex="0">"c:\Program Files\F-Secure\ATP\fsdiag.exe" -out c:\diag_folder\fsdiag.7z</code></p> </li> <li> Run the following command via an administrative shell after you have collected all the data: <code class="code codeInline" spellcheck="false" tabindex="0">net start "F-Secure ATP"</code> </li> </ol> </article> </main>