The RDS Windows sensor does not install. What should I do?

header {margin:52px 0 0 0} #dropdownnavi {float:left; clear:both; margin: -2px 0 20px -12px;} header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header {height:53px;} .bottom-header {height:52px;} .Header-logo {width: 10%;float: left;} .Header-logo img {width: 105px; margin: 11px 8px 8px 16px;} .header-top-links {float: right; margin: 1px 29px 0 0;} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 400; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff; margin: 0 10px 0 12px;} .header-top-link.active {margin-right:12px} .header-top-link.active::after {width: calc(100% + 30px)!important} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; margin:0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #signin {margin-top:5px} #signin a {text-decoration: none; color:#1e1e1e; } .signin-icon {float: left; height: 20px; padding: 0 5px 20px 0;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #profiledropdown:hover {cursor:pointer; background-color:#0014a0} #profilename #profileicon {background: #dfdfdf; border-radius: 25px; width: 28px; height: 28px;} #profile-menu ul {list-style: none; padding-left:0} #profile-menu ul li {padding:10px 0 10px 20px;font-size: 15px;} #profile-menu ul li:hover, #articleslink p:hover, #dashboardlink p:hover {cursor:pointer; background-color:#efefef;} #profile-menu ul li a {text-decoration:none; color:#1e1e1e} #profile-menu hr {border:1px solid #efefef} #articleslink hr, #dashboardlink hr {margin:0} #articleslink .title {padding: 0;text-align: center; font-weight: 600;} #articleslink p, #dashboardlink p {padding:10px 0 10px 20px;} #articleslink p a, #dashboardlink p a {text-decoration: none; color:#1e1e1e;} #articleslink .draftslink:hover, #dashboardlink p:hover {padding: 10px 0 10px 20px;} .header-coveosearch {position: relative; margin-top: -53px;} .header-search {display:inline-block;padding:15px 0 0 0;} .searchboxtoggle {color:white;} .header-searchcontainer {float: right; margin:0 18px 0 0; height:52px} .search-icon {color:white;} .expand {display:inline-block;} .collapse {display:none;} .searchboxtoggle .opensearch-icon, .searchboxtoggle .closesearch-icon {cursor:pointer;height:26px; width:26px; vertical-align: middle; filter:invert(1)} .header-searchbox {height:52px;} #kbsearch {display:block;margin: 0 0 0 auto; height:53px; box-sizing: border-box; border: 1px solid white; font-size: 14px; padding: 14px 0 10px 15px;} header-searchbox.active, #kbsearch:focus {width: 100%; transition: 1s ease-in-out;} .Footer {background:#f6f6f6;color:#555a62;font-size:16px;line-height:1.5;padding:18px 0; border-top:1px solid #c4c4c4} .Footer .footer-logo-wrap .footer-logo {height: auto; max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 20%; font-size: 13px; display: table-cell; vertical-align: top;} .Footer .footer-links-wrap {padding-bottom: 15px; border-bottom: 1px solid #c4c4c4;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:95%} .footer-icon {float: left; height: 30px; padding: 0 10px 60px 0;} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} #signin .header-bottom-item.header-bottom-link {display:inline-block; margin-top: -16px;} #signin a:hover {color:#0014a0} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link, footer.Footer .row.bottom-row .col.col-copyRight, footer.Footer .row.bottom-row .col.col-copyRight * {color: #9e9e9e;} footer a:hover {color:#0014a0!important} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 26px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} div#loginLink, div#registerLink{border-bottom:none} .header-top-links, .bottom-header {display: none} .header-coveosearch {margin-top:0} .header-searchcontainer {color: white; text-align: right; margin: 8px 18px 0 0;} .header-search { padding: 11px 0 0 0; width: 60px; margin: auto; display: block; position: absolute; right: 17px; top: 8px;} .searchboxtoggle {color:white} .header-searchbox {position: absolute; right: 60px; top: 0; width: 300px;} #kbsearch {height:66px} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} #helpForumsLink, #FaqsLink {margin: 0 0 10px 25px;} .top-header-link {text-transform: uppercase; font-weight:700; color:#1e1e1e; font-size:14px; padding:15px 15px; line-height: 2em;} #dropdownnavi .top-header-link {margin: 3px 0 0 10px;} .header-bottom-link::after {background:none;} .header-bottom-item .header-bottom-link {margin:0 10px} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding:0 0 0 40px} .kb-lang-title {text-align:left;} #menu-dropdown {margin-top: -20px;} #kb-menu-dropdown .depth-2-list.open {padding-left:30px} .depth-1-list a, .depth-2-list a, .depth-3-list a {color:#1e1e1e} .smdropdown-alt {line-height: 0; margin:0 padding: 0 0 10px 0;} .smdropdown-link {color:#acacac!important; font-style: italic;} .depth-1-list, .depth-2-list, .depth-3-list {display: none; margin: -20px 0 20px 0; padding: 0 0 0 15px;} .header-right {float: right;padding: 8px 0; height: 30px; border-radius: 0; box-shadow: 0 3px 5px #1e1e1e; background:#0014a0; text-align: right;} #profiledropdown {width: 30px; float: right; margin-right: 40px} #profiledropdown:hover {background: none} #profiledropdown:hover #profile-menu {display: none} #profileicon {margin-top:2px} #profile-menu {display: none; position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1);} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf; position: relative;} .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} .header-bottom-link.smdropdown:hover, .header-bottom-link.smdropdown.active {color:#0014a0} .header-searchbox {position:absolute;top:0;right:60px; margin:0; z-index: 200; } .header-searchbox.active {width:500px;transition: 1s ease-in-out;} #kbsearch {width:350px;} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:280px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: 0; width: 100%;} #kb-menu-dropdown .depth-1-url {margin:0} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list {top:-1px} .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {pointer:cursor;background-color:#f8f8f8} #helpForumsLink .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} #FaqsLink .depth-1-item:hover, #FaqsLink .depth-1-item:hover .depth-1-url {cursor:default} .header-right {float: right; margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #dropdownnavi {margin: -1px 0 0 -13px;} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:url("data:image/svg+xml;utf8,<svg version='1.1' xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink' width='26px' height='18px' xml:space='preserve'><g><path fill='none' stroke='%23010101' stroke-width='2' stroke-linecap='round' stroke-linejoin='round' stroke-miterlimit='10' d='M13.014,14'/></g><g><path fill='%23010101' d='M13,16c-0.256,0-0.512-0.098-0.707-0.293l-3-3c-0.391-0.391-0.391-1.023,0-1.414s1.023-0.391,1.414,0L13,13.586l2.293-2.293c0.391-0.391,1.023-0.391,1.414,0s0.391,1.023,0,1.414l-3,3C13.512,15.902,13.256,16,13,16z'/> </g> </svg>")!important;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M16,16c-0.256,0-0.512-0.098-0.707-0.293L13,13.414l-2.293,2.293c-0.391,0.391-1.023,0.391-1.414,0s-0.391-1.023,0-1.414l3-3c0.391-0.391,1.023-0.391,1.414,0l3,3c0.391,0.391,0.391,1.023,0,1.414C16.512,15.902,16.256,16,16,16z'/></svg>")!important;} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M12,17c-0.256,0-0.512-0.098-0.707-0.293c-0.391-0.391-0.391-1.023,0-1.414L13.586,13l-2.293-2.293c-0.391-0.391-0.391-1.023,0-1.414s1.023-0.391,1.414,0l3,3c0.391,0.391,0.391,1.023,0,1.414l-3,3C12.512,16.902,12.256,17,12,17z'/></svg>");float:right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M14,17c-0.256,0-0.512-0.098-0.707-0.293l-3-3c-0.391-0.391-0.391-1.023,0-1.414l3-3c0.391-0.391,1.023-0.391,1.414,0s0.391,1.023,0,1.414L12.414,13l2.293,2.293c0.391,0.391,0.391,1.023,0,1.414C14.512,16.902,14.256,17,14,17z'/></svg>")!important;} }

The RDS Windows sensor does not install. What should I do? - F-Secure Community

Note: If the operating system is Windows 7 or Windows 2008 R2, verify that the KB3033929 Microsoft Security Patch is installed before you install the sensor.

The Windows sensor does not install and the following message appears:

Service 'F-Secure ATP' (fsatps) failed to start. Verify that you have sufficient privileges to start system services

Follow these steps to troubleshoot:

Make sure that you run the installation as an administrator.
Check the digital signature of the binary:
1. Right-click fsatpl.exe (the file is located under %ProgramFiles%\F-Secure\ATP), and select Properties > Digital Signatures.
2. In the Signature list, select F-Secure Corporation and click <Details>. The dialog that opens should say The digital signature is OK. If this message is not shown, install the certificates as described below.
Check that the following certificates are installed in the system and are valid:
- DigiCert High Assurance EV Root CA
- Digicert Assured ID Root CA
To check these certificates:
1. Open the Certificate Management console. You can find this by searching for certificate in Windows Control Panel.
2. Go to Trusted Root Certification Authorities > Certificates.
3. Check that both certificates are listed.
4. If they are not available or have expired, download them from: https://www.digicert.com/digicert-root-certificates.htm