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Regular Visitor
Jag51
Posts: 1
Registered: ‎16-11-2013

Re: log the details of virus and spyware found

[ Edited ]

F-Secure was recently installed on my laptop. Since then I have been getting the following 'pop up' every couple of hours.

 

Application blocked

 

Deep Guard has blocked an application in your computer:

                       Application:          dup.exe

 

                       Reason:               Previously blocked application

 

              What should be done?

 

              Your computer is protected.  If you still want to use the application, you 

              can change the application permissions.....

 

 

              Report this application to F-Secure

 

 

 

I have reported this to F-Secure several times yet it still keeps popping up whilst I am working on my computer.  Please could anyone give me advise on how to get rid of this problem?  Could you also tell me if F-Secure charges for online chat/support,( I know some companies do). 

 

Mod Edit: Moved post to the appropriate board.

Honored Contributor
Simon
Posts: 893
Registered: ‎20-08-2011

Re: log the details of virus and spyware found

Looking on Google, dup.exe appears to be a trojan or malicious application, so it seems F-Secure is right to block it.  I would suggest a full computer scan, or at least a scan of your main drive, and hopefully F-Secure will find and remove that, plus any other malicious applications.  If it doesn't find it on your main drive, then do a full computer scan.

Honored Contributor
Blackcat
Posts: 491
Registered: ‎28-03-2013

Re: log the details of virus and spyware found

[ Edited ]

You could also;

 

1. Install and give a scan with the free on demand scanner Malwarebytes and see what that finds; http://www.malwarebytes.org/products/malwarebytes_free/

 

2. Install and give a scan with the trial version of HitmanPro and see if that finds anything; http://www.surfright.nl/en/hitmanpro/

 

Both are good backup/second opinion scanners to F-Secure.

 

There is no charge for the email/Chat support but I am not sure about phone support.