16-11-2013 05:31 PM - last edited on 19-11-2013 11:02 AM by Chrissy
F-Secure was recently installed on my laptop. Since then I have been getting the following 'pop up' every couple of hours.
Deep Guard has blocked an application in your computer:
Reason: Previously blocked application
What should be done?
Your computer is protected. If you still want to use the application, you
can change the application permissions.....
Report this application to F-Secure
I have reported this to F-Secure several times yet it still keeps popping up whilst I am working on my computer. Please could anyone give me advise on how to get rid of this problem? Could you also tell me if F-Secure charges for online chat/support,( I know some companies do).
Mod Edit: Moved post to the appropriate board.
19-11-2013 07:07 PM
Looking on Google, dup.exe appears to be a trojan or malicious application, so it seems F-Secure is right to block it. I would suggest a full computer scan, or at least a scan of your main drive, and hopefully F-Secure will find and remove that, plus any other malicious applications. If it doesn't find it on your main drive, then do a full computer scan.
19-11-2013 11:57 PM - edited 20-11-2013 10:26 AM
You could also;
1. Install and give a scan with the free on demand scanner Malwarebytes and see what that finds; http://www.malwarebytes.org/products/malwarebytes_
2. Install and give a scan with the trial version of HitmanPro and see if that finds anything; http://www.surfright.nl/en/hitmanpro/
Both are good backup/second opinion scanners to F-Secure.
There is no charge for the email/Chat support but I am not sure about phone support.