Locked device and invalid trusted number.

unnb · November 2014

My device has been locked and my trusted telehone numer is useless. (Security settings does not allow receiving alerts from F-secure.) What to do to unlock the device? The device is a phone from Nokia and

F-Secure version is some sort of Mobile security.

etomcat · November 2014

Hello,

Please write a support ticket for F-Secure here:

https://www.f-secure.com/en/web/home_global/support/support-request

Include the full call number of the "problem" phone and the trusted phone. Also include the device vendor and type info, as well as the unique "IMEI" number of the "problem" phone. (Read out from software or find it printed on a piece of sticker paper under the removed battery or sometimes engraved in the case back cover, depending on the hardware vendor).

Mention your desire to receive the unlocking hexa code in e-mail as well as SMS, if you are unsure that internationally transferred SMS can arrive at the locked phone.

Best Regards: Tamas Feher, Hungary.

Locked device and invalid trusted number.

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