07-08-2013 06:12 AM - edited 07-08-2013 06:13 AM
Update : Regarding my issue of the demo not working
After I submitted the fsdiag to the support team they managed to send me a new subscription key which is working fine.Now i have the demo installed again.
Thanks for your effort Fsecure team .
07-08-2013 12:32 PM
so you did not use the F-Secure uninstaller or were asked to remove any registry keys to have the demo/trial version up and running again?
A simple license reset did the job?
This was not an option that I was given when I had the same problem back in March; http://community.f-secure.com/t5/Security-for-PC/O
As suggested previously maybe this new solution can be posted as a sticky on your main web-site or here. It would have saved me a lot of time!
07-08-2013 01:02 PM
No. I have asked to use the uninstallation tool and also to remove the program files folder and also the registry.After that i have done the installation again with the default key of the demo but no success.
After i submit the fsdiag the support team send me a Demo key which is set exclusively for my system so i update the subscription key and was able to install the demo again.But when i restarted the problem started but this time the program is not funtioning and i see the " fsecure settings and statistics " was the only task running in background.I restarted again but no luck.
So i uninstalled and install again and try the Demo key which was given to me but it says "Trial version cannot be installed on this pc" . Ii am so confused.I think the device ID is not removed completely using the uninstallation tool thats why the demo says the trial version already installed.
But i can wait for the support team to solve this.
My system runs on windows 8 64 bit.
07-08-2013 01:19 PM
sorry to hear things are not working out for you.
Overall, IMHO Support need to look more closely at this problem as they are suggesting solutions which do not work.
Other trialists, unlike kamal, would have given up by now and therefore potential Home users would be lost.
07-08-2013 01:29 PM
I tried 8-10 Internet securities and F-secure is the only one which comes as a solid package which has protection at maximum.
Posting such bugs or errors will help the support team to rectify so that this never happen in future.
07-08-2013 01:34 PM
Have you tried the new beta; http://www.f-secure.com/en/web/labs_global/beta-pr
This should install on your machine and it is very stable.
07-08-2013 04:25 PM
You have been accepted as Beta user, and you should shortly receive an e-mail regarding it.
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