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Occasional Contributor
VictoryBell
Posts: 3
Registered: ‎22-12-2013
Accepted Solution

Bubble Dock

How can I get rid of Bubble Dock? I don't know where it came from and it has a nasty way of stopping you uninstaling it. It has it's own "uninstall" programme that seems to be worse than itself! I'm not sure how it got past F-Secure.

 

Any ideas?

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Community Manager
Community Manager
Ben
Posts: 598
Registered: ‎30-05-2011

Re: Bubble Dock

Hello VictoryBell,

 

In order to assist you with the removal of Bubble Dock, please submit a sample to our lab.

 

Be sure to include an message in the corresponding field.

 

Thank you.

Best Regards

-Ben

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Honored Contributor
Blackcat
Posts: 491
Registered: ‎28-03-2013

Re: Bubble Dock

[ Edited ]

In case official support takes awhile to get back to you during this festive season;

 

Bubble Dock  is a harmful and annoying browser hijacker. Generally it gets into your computer when you download free software or a media codec for your Windows Media Player from a unsafe file sharing website.

 

Alternatively,  the most common cause of infection is through the use of browser exploits; your PC can become infected by doing nothing more than visiting a compromised website. Most AVs cannot protect against these exploits so you need additional layered protection on your PC in the future. 

 

To remove Bubble Dock check out this link; http://www.fixyourbrowser.com/removal-instructions/remove-bubble-dock-adware-real-instruction/

 

The basic steps above are using Adwcleaner and Junkware Removal Tool to remove Bubble Dock and then re-setting your browser to its default settings.

  

In the future, to safeguard against this type of malware I would recommend;

 

1. A good imaging program so you can revert back to a "clean" state. Try the free Macrium Reflect;  http://www.macrium.com/reflectfree.aspx

 

2. Run the free Malwarebytes Anti-Exploit alongside F-Secure; https://www.malwarebytes.org/antiexploit/

 

3. Carry out regular on-demand scans with the free Malwarebytes, which can protect against a wide range of malware including spyware/adware; https://www.malwarebytes.org/free/

 

4. Another very good program is Sandboxie;  you browse the web in a sandbox after which you get rid of all changes caused by the browser/malware simply by deleting the sandbox. http://www.sandboxie.com/index.php?DownloadSandboxie

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Occasional Visitor
Kimcaf
Posts: 2
Registered: ‎13-01-2014

Re: Bubble Dock


VictoryBell wrote:

How can I get rid of Bubble Dock? I don't know where it came from and it has a nasty way of stopping you uninstaling it. It has it's own "uninstall" programme that seems to be worse than itself! I'm not sure how it got past F-Secure.

 

Any ideas?



It's a beast to get rid of.  I tried all the recommendations I could find online, and found that even when it was stopped via task manager it just restarted itself.  In the end I rebooted into Safe Mode, then removed under Start, Settings, Control Panel, Add/Remove programs.  I'm not a frequent user of Safe Mode, but if I'm ever unlucky enough to get something this persistently difficult to remove would certainly try it again.

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Honored Contributor
NikK
Posts: 834
Registered: ‎22-07-2013

Re: Bubble Dock

I hope no one is a frequent user of Safe Mode :smileywink:

 

To prevent such an "unlucky" thing to happen again I would follow the above suggestions by Blackcat.

You could also read Security products that complement F-Secure AV/IS 

 

Besides taking backups you can take action to try and prevent future nasty infections, or hope that Safe Mode will work next time too.

(from experience: you shouldn't put all hope on Safe Mode) 

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Occasional Visitor
Kimcaf
Posts: 2
Registered: ‎13-01-2014

Re: Bubble Dock

I had tried some of the recommended 'cleaners' and it just crashed them, so it was a last resort going into Safe Mode,- all seems well and clear today but I've taken your / Blackcat's advice as well as I don't want to get into this position again.  It all began when I was trying to Download Avast Anti-Virus, I've no idea how I ended up with the other rubbish, and whilst not an expert I am not a novice either.  It is galling that it couldn't be stopped or disabled, it just kept returning like a cyber Zombie. 

 

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Honored Contributor
NikK
Posts: 834
Registered: ‎22-07-2013

Re: Bubble Dock

Good! It might have been a malicious download version, or maybe some option to install additional stuff that you didn't uncheck.

Unfortunately most people need to first get a nasty difficult-to-remove infection before taking more security precautions.

 

In addition to the previous suggestions I recommend scanning all new software before installing or executing on the multi-engine https://www.virustotal.com/  You can also scan URL's there.

 

https://www.mywot.com/en/scorecard is another good service to check a websites reputation.

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Occasional Visitor
julialloyds45
Posts: 1
Registered: ‎13-09-2014

Re: Bubble Dock

Bubble Dock is classified as a potentially unwanted adware program that offers access to news, games, Facebook, email, web TV, RSS, YouTube videos, shortcuts, apps, podcast and many more by clicking on your desktop. Once it gets installed on your system you can see a dynamic bar at the top of the screen and you can also notice that there are pop-up windows of Bubble Duck.

 

Usually this virus program comes bundled with free applications from the internet with free softwares, videos, system utilities. When you download and install these free applications you may need to install the Bubble Dock on your system. For example when you download and other unknown program that gets installed together with the software while clicking on I Agree or Accept button during installation setup.

 

To remove this Bubble Duck or any other similar kind of threats then you can look for the manual instructions and scans from : http://www.combatpcviruses.com

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Accepted Solution [ by Blackcat ]

In case official support takes awhile to get back to you during this festive season;

 

Bubble Dock  is a harmful and annoying browser hijacker. Generally it gets into your computer when you download free software or a media codec for your Windows Media Player from a unsafe file sharing website.

 

Alternatively,  the most common cause of infection is through the use of browser exploits; your PC can become infected by doing nothing more than visiting a compromised website. Most AVs cannot protect against these exploits so you need additional layered protection on your PC in the future. 

 

To remove Bubble Dock check out this link; http://www.fixyourbrowser.com/removal-instructions/remove-bubble-dock-adware-real-instruction/

 

The basic steps above are using Adwcleaner and Junkware Removal Tool to remove Bubble Dock and then re-setting your browser to its default settings.

  

In the future, to safeguard against this type of malware I would recommend;

 

1. A good imaging program so you can revert back to a "clean" state. Try the free Macrium Reflect;  http://www.macrium.com/reflectfree.aspx

 

2. Run the free Malwarebytes Anti-Exploit alongside F-Secure; https://www.malwarebytes.org/antiexploit/

 

3. Carry out regular on-demand scans with the free Malwarebytes, which can protect against a wide range of malware including spyware/adware; https://www.malwarebytes.org/free/

 

4. Another very good program is Sandboxie;  you browse the web in a sandbox after which you get rid of all changes caused by the browser/malware simply by deleting the sandbox. http://www.sandboxie.com/index.php?DownloadSandboxie