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Occasional Contributor
VictoryBell
Posts: 3
Registered: ‎22-12-2013
Accepted Solution

Bubble Dock

How can I get rid of Bubble Dock? I don't know where it came from and it has a nasty way of stopping you uninstaling it. It has it's own "uninstall" programme that seems to be worse than itself! I'm not sure how it got past F-Secure.

 

Any ideas?

Community Manager
Community Manager
Ben
Posts: 469
Registered: ‎30-05-2011

Re: Bubble Dock

Hello VictoryBell,

 

In order to assist you with the removal of Bubble Dock, please submit a sample to our lab.

 

Be sure to include an message in the corresponding field.

 

Thank you.

Best Regards

-Ben

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Honored Contributor
Blackcat
Posts: 490
Registered: ‎28-03-2013

Re: Bubble Dock

[ Edited ]

In case official support takes awhile to get back to you during this festive season;

 

Bubble Dock  is a harmful and annoying browser hijacker. Generally it gets into your computer when you download free software or a media codec for your Windows Media Player from a unsafe file sharing website.

 

Alternatively,  the most common cause of infection is through the use of browser exploits; your PC can become infected by doing nothing more than visiting a compromised website. Most AVs cannot protect against these exploits so you need additional layered protection on your PC in the future. 

 

To remove Bubble Dock check out this link; http://www.fixyourbrowser.com/removal-instructions/remove-bubble-dock-adware-real-instruction/

 

The basic steps above are using Adwcleaner and Junkware Removal Tool to remove Bubble Dock and then re-setting your browser to its default settings.

  

In the future, to safeguard against this type of malware I would recommend;

 

1. A good imaging program so you can revert back to a "clean" state. Try the free Macrium Reflect;  http://www.macrium.com/reflectfree.aspx

 

2. Run the free Malwarebytes Anti-Exploit alongside F-Secure; https://www.malwarebytes.org/antiexploit/

 

3. Carry out regular on-demand scans with the free Malwarebytes, which can protect against a wide range of malware including spyware/adware; https://www.malwarebytes.org/free/

 

4. Another very good program is Sandboxie;  you browse the web in a sandbox after which you get rid of all changes caused by the browser/malware simply by deleting the sandbox. http://www.sandboxie.com/index.php?DownloadSandboxie

Occasional Visitor
Kimcaf
Posts: 2
Registered: ‎13-01-2014

Re: Bubble Dock


VictoryBell wrote:

How can I get rid of Bubble Dock? I don't know where it came from and it has a nasty way of stopping you uninstaling it. It has it's own "uninstall" programme that seems to be worse than itself! I'm not sure how it got past F-Secure.

 

Any ideas?



It's a beast to get rid of.  I tried all the recommendations I could find online, and found that even when it was stopped via task manager it just restarted itself.  In the end I rebooted into Safe Mode, then removed under Start, Settings, Control Panel, Add/Remove programs.  I'm not a frequent user of Safe Mode, but if I'm ever unlucky enough to get something this persistently difficult to remove would certainly try it again.

Honored Contributor
NikK
Posts: 756
Registered: ‎22-07-2013

Re: Bubble Dock

I hope no one is a frequent user of Safe Mode :smileywink:

 

To prevent such an "unlucky" thing to happen again I would follow the above suggestions by Blackcat.

You could also read Security products that complement F-Secure AV/IS 

 

Besides taking backups you can take action to try and prevent future nasty infections, or hope that Safe Mode will work next time too.

(from experience: you shouldn't put all hope on Safe Mode) 

Occasional Visitor
Kimcaf
Posts: 2
Registered: ‎13-01-2014

Re: Bubble Dock

I had tried some of the recommended 'cleaners' and it just crashed them, so it was a last resort going into Safe Mode,- all seems well and clear today but I've taken your / Blackcat's advice as well as I don't want to get into this position again.  It all began when I was trying to Download Avast Anti-Virus, I've no idea how I ended up with the other rubbish, and whilst not an expert I am not a novice either.  It is galling that it couldn't be stopped or disabled, it just kept returning like a cyber Zombie. 

 

Honored Contributor
NikK
Posts: 756
Registered: ‎22-07-2013

Re: Bubble Dock

Good! It might have been a malicious download version, or maybe some option to install additional stuff that you didn't uncheck.

Unfortunately most people need to first get a nasty difficult-to-remove infection before taking more security precautions.

 

In addition to the previous suggestions I recommend scanning all new software before installing or executing on the multi-engine https://www.virustotal.com/  You can also scan URL's there.

 

https://www.mywot.com/en/scorecard is another good service to check a websites reputation.

Accepted Solution [ by Blackcat ]

In case official support takes awhile to get back to you during this festive season;

 

Bubble Dock  is a harmful and annoying browser hijacker. Generally it gets into your computer when you download free software or a media codec for your Windows Media Player from a unsafe file sharing website.

 

Alternatively,  the most common cause of infection is through the use of browser exploits; your PC can become infected by doing nothing more than visiting a compromised website. Most AVs cannot protect against these exploits so you need additional layered protection on your PC in the future. 

 

To remove Bubble Dock check out this link; http://www.fixyourbrowser.com/removal-instructions/remove-bubble-dock-adware-real-instruction/

 

The basic steps above are using Adwcleaner and Junkware Removal Tool to remove Bubble Dock and then re-setting your browser to its default settings.

  

In the future, to safeguard against this type of malware I would recommend;

 

1. A good imaging program so you can revert back to a "clean" state. Try the free Macrium Reflect;  http://www.macrium.com/reflectfree.aspx

 

2. Run the free Malwarebytes Anti-Exploit alongside F-Secure; https://www.malwarebytes.org/antiexploit/

 

3. Carry out regular on-demand scans with the free Malwarebytes, which can protect against a wide range of malware including spyware/adware; https://www.malwarebytes.org/free/

 

4. Another very good program is Sandboxie;  you browse the web in a sandbox after which you get rid of all changes caused by the browser/malware simply by deleting the sandbox. http://www.sandboxie.com/index.php?DownloadSandboxie