How do I remove conflicting security products manually?

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Question

How do I remove conflicting security products manually?

Answer

We recommend that you have just one good security product on your computer. The security product needs to open files to scan them. If another security product is trying to open the same files at the same time, it has to wait for the files to become free. This often causes problems. For example, programs may not start correctly or the whole system may crash.

The security product detects and removes security and firewall products of the largest security software vendors automatically during installation. However, it is possible that for some reason the removal fails. In this case, you need to remove any other security or firewall product manually. You can do this also before starting the installation.

Removing security products manually

If you know the name of the security product, you can try and uninstall it in the following way:

1. Click Start > Control Panel.
2. Double-click Add or Remove Programs.
3. If you can find the product in the list of currently installed programs, remove (uninstall) it.

If the product cannot be uninstalled, contact the vendor of the software for support and possibly ask for a removal tool.

Below you can find vendor-specific uninstallation instructions for some of the security products currently on the market:

To uninstall AVG 6:

1. Click Start > Run.
2. In the Open box, type 'C:\Program Files\Grisoft\AVG6\Setup.exe /uninstall' and click OK.
3. If you are asked whether you want to run the Virus Vault, click No.
4. If you are asked whether you wish to continue with the uninstallation, click Yes.
5. Select Restart the Computer and click OK.

To uninstall PC-cillin:

Uninstall a Trend Micro product by using the Trend Micro Diagnostic Toolkit.

To uninstall Ad-Aware:

1. Click My Computer.
2. Go to C:\Program Files\Lavasoft\Ad-Aware.
3. Run the unregaaw.exe file.
4. Delete the entire Ad-Aware folder.
5. Remove the Lavasoft Ad-Aware link from your Start menu and the Ad-Aware icon(s) from your desktop (if present).
6. Go to C:\Documents and Settings\[User Name]\Application Data\Lavasoft\
7. Delete the entire Lavasoft folder.
8. Empty the Recycle Bin.
9. Restart your computer.

To uninstall McAfee:

Uninstall a McAfee consumer product by using the McAfee Consumer Products Removal Tool (MCPR.exe). Search for the tool in the Internet by using keywords "McAfee Consumer Products Removal tool (MCPR.exe)".

To uninstall Norton:

Uninstall a Norton security product by using Nortol Removal Tool.

More information

If, however, your computer does still not start correctly after installing the F-Secure product, do the following:

1. Start your computer in safe mode.
2. Remove the F-Secure product.
3. Restart your computer.
4. Create an FSDiag file. For instructions, see Creating an FSDiag file.
5. Send the FSDiag file to F-Secure support by submitting a support request.