Question

How do I remove conflicting security products manually?

Answer

We recommend that you have just one good security product on your computer. The security product needs to open files to scan them. If another security product is trying to open the same files at the same time, it has to wait for the files to become free. This often causes problems. For example, programs may not start correctly or the whole system may crash.

 

The security product detects and removes security and firewall products of most security software vendors automatically during installation. However, new versions of security products are coming up all the time and because of this, it takes time for F-Secure to react and support the uninstallation of all of them. This is why we recommend removing other security or firewall software manually before installation.

 

Removing security products manually

 

If you know the name of the security product, you can try and uninstall it in the following way:

  1. Click Start > Control Panel.
  2. Double-click Add or Remove Programs.
  3. If you can find the product in the list of currently installed programs, remove (uninstall) it.

If the product cannot be uninstalled, contact the vendor of the software for support and possibly ask for a removal tool.

 

Below you can find uninstallation instructions for different operating systems:

 

To uninstall the security product from Windows XP

  1. Select Start > Control Panel.
  2. Double-click Add or Remove Programs.
  3. Scroll down to your security product and select Change/Remove.
  4. When asked, restart your computer.

To uninstall the security product from Windows Vista

  1. Select Start > Control Panel.
  2. Select Uninstall a Program.
  3. Scroll down to your security product and select Uninstall/Change.
  4. When asked, restart your computer.

To uninstall the security product from Windows 7 or 8

  1. Select Start > Control Panel.
  2. Double-click Programs and Features.
  3. Scroll down to your security product and select Uninstall/Change.
  4. When asked, restart your computer.

More information

 

If, however, your computer does still not start correctly after installing the F-Secure product, do the following:

  1. Start your computer in safe mode.
  2. Remove the F-Secure product.
  3. Restart your computer.
  4. Create an FSDiag file. For instructions, see Creating an FSDiag file.
  5. Send the FSDiag file to F-Secure support by submitting a support request.

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This article in other languages:
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How do I remove conflicting security products manually?