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Occasional Visitor
Steeve
Posts: 1
Registered: ‎18-10-2011

policy manager server update problem

Hello,

 

here my configuration,

I have a network with many site, my policy manager server is on my "master" site whitch can update via a http proxy. this server call : "serv-antivirus", console was installed on port 18080, and manager server on 10080.

Every site have one server with policy manager proxy installed on port 10080. Those server update via my "serv-antivirus"

 on port 10080.

Every pc can update from local server on port 10080.

 

Here my problem :

Some server and of course some pc can't update. When  i manualy check update, log file indicate  "Update check completed successfully. No updates are available.". but on my manager server "serv-antivrus" the virus definition database is 2011-10-18_02 and on my remote server the database is 2011-08-17_01.

My manager server is already accessible, by ping and http://serv-antivirus:10080.

 

I my manager console, this box isn't check " allow to return to policy manager server when proxies policy manager are not accessible" (french traduction). wath does it mean ? this can resole my problem ?

 

Thanck to  your anser

 

Steeve.



Honored Contributor, Founder
MJ-perComp
Posts: 708
Registered: ‎30-05-2011

Re: policy manager server update problem

Hi,

thanks for posting so many details, but the mostz im portatnt is missing:

What version is your PM, PMP and Installation on the Clients/Servers?

 

BR

 

Matthias
----------
perComp is a Gold Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de
Frequent Visitor
SteeveFR
Posts: 2
Registered: ‎24-10-2011

Re: policy manager server update problem

Hi,

 

Thank for your reply,

the version of PM is 10, PMP 2, worstation 9.00, 9.01, 9.10, Server 8 for 2k server, and 9.00.

 

BR

 

Steeve

Honored Contributor, Founder
MJ-perComp
Posts: 708
Registered: ‎30-05-2011

Re: policy manager server update problem

Did the setup work before?

please increase the loglevel in FSAUA.CFG and restart FSMA service.

What do you find in FSAUA.log and FSAUA.dbg?

If you have PMP in use a PING to your PMS is worthless.

instead open that URL in a browser (no proxy!!!!), what do you get?

 

BR

 

 

Matthias
----------
perComp is a Gold Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de
Frequent Visitor
SteeveFR
Posts: 2
Registered: ‎24-10-2011

Re: policy manager server update problem

Helo,

 

I resolve my problem,

Some update of the fspm can't be installed, because my client have modify f-secure folder right  recently.

A réinstallation of FSMP10 has resolve the problem.

 

Thank for your help

 

BR

Honored Contributor, Founder
MJ-perComp
Posts: 708
Registered: ‎30-05-2011

Re: policy manager server update problem

hope you send a decent bill! :smileywink:

Matthias
----------
perComp is a Gold Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

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